Product Support Technician, Mobile CT

3 weeks ago Be among the first 25 applicants

Travel:
This position requires 10% travel.

Neuro Logica, a Samsung company, serves as the global headquarters and manufacturer for Samsung Healthcare’s Computed Tomography (CT) business, delivering innovative mobile CT solutions used in leading healthcare institutions worldwide. Our technologies help providers enhance patient care, improve satisfaction, and increase workflow efficiency across diverse clinical environments.

As part of Samsung Healthcare USA, Neuro Logica works alongside Boston Imaging to deliver Samsung’s full portfolio of imaging solutions, including Computed Tomography, Ultrasound, and Digital Radiography. Backed by the global strength of Samsung Electronics, we are advancing medical imaging at an unmatched rate of innovation, developing customer‑centric solutions quickly and with passion to address the real challenges clinicians face every day.

Guided by a vision to make the world a healthier place, Neuro Logica empowers healthcare providers with technology that helps them diagnose more confidently, deliver care more quickly, and do so in a cost‑effective way. By continually refining today’s solutions and accelerating the breakthroughs of tomorrow, Samsung Healthcare remains at the forefront of an ever‑evolving healthcare landscape.

Support the maintenance, troubleshooting, and analysis of medical Computed Tomography (CT) devices to ensure optimal performance and compliance with quality and safety standards. This role involves performing detailed fault analysis on returned components, assisting in root cause investigations, documenting findings, and collaborating with engineering and quality teams to improve product reliability. The technician will work under the guidance of senior engineers to perform hands‑on testing, mechanical and electrical inspections, and data collection.

The position requires strong attention to detail, a systematic approach to problem‑solving, and a commitment to maintaining the highest standards of patient safety and regulatory compliance in the medical device industry.

• Provide remote technical support (via phone, email, and direct remote connection) to customers, distributors, sales representatives, and field service engineers who are diagnosing, troubleshooting, repairing, and debugging complex electro/motor equipment, computer systems, and/or complex software.
• Perform fault isolation, functional testing, and analysis of CT system components and subsystems.
• Document test results, failure modes, and root cause findings using established reporting tools.
• Assist in preparing technical summaries and recommendations for product or process improvements.
• Support engineering in verifying corrective actions and reliability testing.
• Maintain accurate records in compliance with medical device quality systems (ISO 13485 / FDA QSR).
• Collaborate cross‑functionally with R&D, manufacturing, and field service teams.
• Assist with the evaluation and testing of new revisions of product software and components before they are distributed to the field.
• Assist with training and development of service engineers on customer support policies and practices.
• Assist on Technical Resources & Support Infrastructure for the Service Group and Distributor network when necessary.
• Attend and complete all required training and certification exams.
• Follow all company policies regarding travel, expenses, meetings, and meals.
• Maintain current, very high level of knowledge for all products.
• Required to wear dosimeter when in direct contact with radiation emitting devices.

• Associate’s or Bachelor’s degree in Electronics, Biomedical Engineering, Mechatronics, or a related field (or equivalent hands‑on experience).
• Technical training and at least 2 years hands‑on experience servicing medical equipment or similarly complex devices; experience with CT and imaging a plus.
• Basic understanding of electronic circuits, sensors, and mechanical systems.
• Experience with mechanical devices, tools, and test equipment, and working knowledge of computer…