Failure Analysis Electrical Engineer

Join to apply for the Failure Analysis Electrical Engineer role at Boston Imaging - A Samsung Company

Neuro Logica, a Samsung company, serves as the global headquarters and manufacturer for Samsung Healthcare’s Computed Tomography (CT) business, delivering innovative mobile CT solutions used in leading healthcare institutions worldwide. Our technologies help providers enhance patient care, improve satisfaction, and increase workflow efficiency across diverse clinical environments.

As part of Samsung Healthcare USA, Neuro Logica works alongside Boston Imaging to deliver Samsung’s full portfolio of imaging solutions, including Computed Tomography, Ultrasound, and Digital Radiography. Backed by the global strength of Samsung Electronics, we are advancing medical imaging at an unmatched rate of innovation, developing customer‑centric solutions quickly and with passion to address the real challenges clinicians face every day.

Guided by a vision to make the world a healthier place, Neuro Logica empowers healthcare providers with technology that helps them diagnose more confidently, deliver care more quickly, and do so in a cost‑effective way. By continually refining today’s solutions and accelerating the breakthroughs of tomorrow, Samsung Healthcare remains at the forefront of an ever‑evolving healthcare landscape.

Responsible for analyzing system faults in the field and on the production floor to determine root causes. The candidate will be required to develop a complete understanding of system functionality including interaction of mechanical, electrical and software components and use that knowledge to debug/diagnose operational problems both on site and remotely. The candidate will also support the electrical engineering team with the design of electrical components for medical imaging devices.

• Provide remote technical support (via phone, email, and direct remote connection) to customers, distributors, sales representatives, and field service engineers who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software
• Perform fault isolation, functional testing, and analysis of CT system components and subsystems
• Document test results, failure modes, and root cause findings using established reporting tools
• Assist in preparing technical summaries and recommendations for product or process improvements
• Support engineering in verifying corrective actions and reliability testing
• Maintain accurate records in compliance with medical device quality systems (ISO 13485 / FDA QSR)
• Collaborate cross‑functionally with R&D, manufacturing, and field service teams
• Assist with the evaluation and testing of new revisions of product software and components before they are distributed to the field
• Assist with training and development of service engineers on customer support policies and practices
• Assist on Technical Resources & Support Infrastructure for the Service Group and Distributor network when necessary
• Attend and complete all required training and certification exams
• Follow all company policies regarding travel, expenses, meetings, and meals
• Maintain current, very high level of knowledge for all products
• Required to wear dosimeter when in direct contact with radiation emitting devices

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• BS in Electrical Engineering or equivalent required, 5 years of experience
• Strong background in electrical testing and troubleshooting
• Design experience including high speed digital, microprocessor, power, analog circuits
• Embedded programming experience using C /C++ and integrated development tools targeted at microcontroller devices
• Experience designing with FPGAs including HDL, simulation and verification
• Experience with…