Clinic​/Practice Assistant, OBGYN

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Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine.

The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
We are located at 1 Hutchinson Drive in Danvers, MA. As an OB/GYN office, our obstetricians and gynecologists provide high-quality conscientious care to our patients, including annual check-ups, pre-and postnatal care, and sophisticated gynecologic surgery. Many of our physicians are specially trained in performing minimally invasive procedures.
We are seeking a full time, 40-hour Clinic/Practice Assistant to support our practice onsite Monday through Friday from 8:30am to 5:00pm. Flexible hours can be considered.
** Job Summary
** Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.  Perform routine administrative and clerical duties relating to a clinical service or physician practice office.

Essential Functions:

-Make patient appointments and maintain appointment records.  
-Greet and assist patients.  
-Answer telephones, assist callers with routine inquiries, and schedule appointments.  
-File materials in patient folders and print appointment schedules.  
-Process patient billing forms and scan documents to patient medical records/LMR.  
-Call for patient medical records and laboratory test results.  
-Open and distribute unit mail or faxes.  
-Type forms, records, schedules, memos, etc., as directed.  
-May be required to accept co-payments.  
-Handles, screens, and/or takes messages related to prior authorizations,  provider questions, prescription refills, and test results.  
-Acts as "Super User" for scheduling, registration, and billing systems.  
-Provides assistance and training to others in these areas.  
-May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
Dedicated to administrative support, our clinic/practice assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in an outpatient setting!
** Qualifications
* *** Additional Job Details (if applicable)
** Preferred:
* 2 years of experience working in a community-based medical practice
* Epic experience preferred
*…