Medical Front Desk Representative

Ophthalmic Consultants of Boston seeks a motivated, customer-focused Front Desk Representative to join our healthcare team. This role plays a key function in creating a positive first impression for our patients while ensuring smooth, efficient front‑office operations.

Location:

Danvers.

Schedule:

Monday through Friday; 40 hours per week.

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Use a variety of insurance plans and coverages to determine eligibility and coverage for services.
• Collect co‑pays, deductibles, and outstanding balances at check‑in and check‑out.
• Assist patients with past‑due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no‑shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

• High School degree or GED.
• Minimum of 1–2 years of experience in a medical or health‑care setting, or an equivalent customer‑service, front desk, or receptionist role.
• Proven experience with insurance verifications and patient billing.
• Working knowledge of computer systems and respect for confidentiality.
• Ability to work in a fast‑paced environment while paying close attention to detail.
• Experience with Epic a plus.
• Bilingual skills a plus.

• Health & Dental Insurance – eligible 1st day of employment.
• Paid time off and paid holidays.
• Health & Dependent Reimbursement Accounts.
• 401(k) plan with company contribution.
• Company‑paid Life and LTD Insurance.
• Employee discounts.

OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.