Patient Service Representative

Join to apply for the Patient Service Representative role at Bridgewell

3 days ago Be among the first 25 applicants

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities.

Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

The Patient Support Specialist/Service Representative provides essential administrative support to all Bridgewell clinics, ensuring the smooth and efficient operation of front‑office functions and delivering exceptional service to patients and clinical staff.

Monday-Friday 9:00am-5:00pm (40 hours per week)

• Make daily medication and therapy appointment reminder calls for all clinics.
• Collect any applicable co‑payments from patients at the time of the reminder call and record receipt of payment in the EHR.
• At the time of the reminder call, verify patient's current information such as address, phone number, emergency contacts, insurance coverage and other key data and ensure updates are entered as necessary in the EHR.
• Inform Patient Care Coordinators (PCCs) of any cancellations or rescheduling needs that arise from the reminder calls.
• Assist Clinic Support Specialist (CSS) in the data input related to the MID program as needed.
• Provide support to the PCCs and CSS with scanning.
• Rotate to provide coverage in Bridgewell's other outpatient behavioral health clinics as needed.
• Demonstrates the core philosophy of universal supports by embracing Bridgewell's core values: dignity, respect, caring, integrity, safety and wellness.
• Maintains core training certifications including FA/CPR, PABC and all other mandatory training courses based on Bridgewell's policies and procedures.
• Other duties as assigned.

• A minimum of a High School diploma is required.
• Previous experience working in a medical setting is highly preferred.
• Bilingual preferred.

• Ability to solve problems effectively and possess excellent organizational skills.
• Strong working knowledge and experience with Microsoft Word, Excel.
• Candidate should demonstrate the ability to act as a team player, and communicate effectively with a multi‑disciplinary team.
• Excellent written and verbal communications skills.
• Ability to work as a cohesive team member with other inter‑disciplinary team members. Excellent organizational skills and the ability to multi‑task.
• Must be detail orientated.
• Excellent customer service skills;
  Ability to interact with patience and sensitivity in all contact with individuals.
• Computer literacy to include ability to proficiently use Microsoft products and web‑based applications supported by the agency.
• Competent in technology including the ability to use proficiently different EMR systems.
• Must have a current US driver's license and one year of driving experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee:

• Prolonged periods sitting at a desk and working on a computer.
• May occasionally climb stairs and lift up to 25 pounds.
• The employee must be able to…