Residential Program Director -Danvers, MA

Current job opportunities are posted here as they become available.

Come join one of Massachusetts' most established, innovative, and passionate organizations at our home in Lynn! This program is in our Deaf Services Division and requires all candidates to be fluent in American Sign Language.

Schedule: Monday - Friday 9:00am-5:00pm (expectation of flexibility outside of scheduled hours)

Salary: $31.00/HR
Job Summary: To provide quality living supports and be responsive to individuals and staff at all times. Ensure that the Northeast Arc Residential Division reflects the mission statement and vision of the agency.

Major Responsibilities:

• Must be fluent in ASL
• Demonstrate knowledge of and implement Northeast Arc Policy and Procedures, including the Code of Conduct, Residential Division Standards and Funding Source Regulations.
• Ensure that the human, civil and legal rights of all individuals are protected. Teach and promote dignity, rights of choice and reasonable risk with individuals.
• Work as part of the Residential Team, including assisting peers as needed, providing Residential Office Coverage and having a working knowledge of all Residential Homes and Systems.
• Utilize a PBS approach when working with staff and individuals, including promoting the agency objectives related to personal growth, community involvement and decision making.
• Ensure Residential Team Members are aware of daily schedule and staffing coverage. Keep the team informed of any pertinent issues at the home and changes in status, including providing clinical information to Weekend On-Call team as necessary.
• Complete required documentation completely and accurately, including ISP Documentation, Health Care Records, HCSIS, Incident Reporting, Weekend Notes, House Profiles, Vacation Memos, Staffing Schedules and House Committee Reports.
• Participate in Directors Meetings, Clinical Meetings, JAMM meetings, QAs and other meetings as deemed necessary. Participate in Agency trainings and Committees as assigned.
• Ensure house systems are in compliance with all Northeast Arc Policy Standards and also standards established by DPH, DDS and Survey and Certification.
• Ensure self and staff have required trainings. Ensure staff in the home are fully trained and have the skills to most effectively support the individuals.
• Ensure the house is clean and organized. Ensure the home and vehicles are in good repair and effectively report any issues as needed.
• Ensure House Books and Systems are in compliance with Residential Standards, QA Tools and DDS Survey and Certification, including, Fire Drill Logs, Resource Manuals, House Meeting Books, Confidential Books, Medical Books, Money Books and Data Books.
• Maintain and follow a current safety plan, including training staff, conducting fire drills and reporting any issues. Ensure minimum safety ratios are maintained at all times.
• Effectively communicate within the Northeast Arc and also any Outside Agencies, Families, Guardians, Medical Professionals, Day Programs, etc.
• Be responsive to all Team Support Calls and Answering Service Issues. Participate in the Weekend Clinical On-Call Rotation providing clinical and administrative support to the entire agency. Provide coverage for other Program Directors as needed.
• Be responsive to phone calls and emails in a timely manner.
• Demonstrate sound judgment and decision making, including being able to assess a situation, develop alternative solutions and decide the appropriate course of action required.
• Adjust priorities, schedule and supports provided to respond to the critical needs of the home. Seek assistance from appropriate people when necessary.
• Hire, organize and coordinate staff to meet the goals of the agency. Facilitate staff meetings and provide on-site supervision and support to staff. Be approachable and responsive to staff.
• Provide direct support to the individuals as needed.
• Provide staff supervision, including performance appraisals and when necessary, disciplinary actions.
• Manages interpersonal conflicts utilizing standard conflict resolution techniques.
• Establish good interpersonal relationships with staff, helping them feel valued and appreciated. Provide staff the opportunity for personal growth and career development.
• Monitor the program's budget and identify any areas of concern. Provide oversight of the day-to-day operations within contract budgetary guidelines.
• Complete billing information, payroll, other documentation accurately and in a timely fashion.
• Have a working knowledge of computer systems, including Microsoft Office and Kronos.
• Follow HIPAA guidelines and maintain confidentiality.
• Other duties and special projects as assigned.

Education and Experience:

BS/BA and 3 years Human Service Experience or MA and 2 years Human Service Experience.

Skills, Knowledge and Abilities :

Must be fluent in ASL and have supervisory experience in working with adults who are deaf and or . hard of hearing.

• A desire to assist people in achieving their dreams and goals.
• Maintain certifications as…