Operations Manager

Danvers, MA, USA

Full time

Motion Ai is a leading provider of automation solutions, specializing in motion control, robotics, machine vision, and industrial automation products. We partner with world‑class suppliers to deliver cutting‑edge solutions that meet the unique needs of our customers. As part of Motion Industries, Motion Ai is committed to delivering exceptional service, innovative solutions, and operational excellence.

The Operations Manager is responsible for overseeing the day‑to‑day operations while ensuring efficient processes, high‑quality customer service and alignment with company goals. This role requires a hands‑on leader who can drive operational excellence, manage teams effectively, and foster a culture of continuous improvement. The Operations Manager has responsibility for customer service and warehouse operations and will collaborate with cross‑functional teams to optimize workflows, meet customer demands, and achieve business objectives.

• Oversee daily operations across assigned Motion Ai locations, ensuring efficiency, safety, and compliance with company policies and procedures.
• Develop and implement operational strategies to improve productivity, reduce costs, and enhance service quality.
• Monitor key performance indicators (KPIs) and operational metrics, identifying areas for improvement and driving corrective actions.
• Support financial operations including credit, collections, accounts payable, location/facility and freight expenses.
• Prepare reports related to customer inquiries, sales trends, customer complaints, delivery, or service problems.
• Ensure compliance with health, safety, and environmental regulations.

• Lead, mentor, and develop a team of operations staff, including warehouse personnel, customer service, and support staff.
• Foster a positive work environment that encourages collaboration, accountability, and professional growth.
• Conduct regular performance evaluations, provide feedback, and implement training programs to enhance team capabilities.

• Collaborate with sales and engineering teams to ensure customer orders are fulfilled accurately and on time.
• Address and resolve operational issues that may impact customer satisfaction.
• Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes.
• Maintain strong relationships with customers, suppliers, and internal stakeholders to support business growth.

• Assist centralized Supply Chain team with managing inventory levels to ensure adequate stock availability while minimizing excess and obsolescence.
• Support procurement processes, including vendor relationships, purchase orders, and delivery schedules.
• Ensure accurate inventory tracking and reporting using company systems and tools.
• Oversees warehouse operations include order fulfillment, shipping, receiving and warehouse organization.

• Identify and implement process improvements to streamline operations and enhance efficiency.
• Leverage technology and automation tools to optimize workflows and reduce manual tasks.
• Drive continuous improvement initiatives, utilizing Lean, Six Sigma, or other methodologies.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field (or equivalent experience).
• Bachelor's degree in Engineering or technical field is preferred.
• 5+ years of experience in operations management, preferably in the automation, manufacturing, or industrial distribution industry.
• Experience managing multi‑site operations is a plus.

• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent organizational and problem‑solving abilities, with a focus on results.
• Proficiency in inventory management, supply chain processes, and warehouse operations.
• Experience with ERP systems and operational software is required, familiarity with P21 and/or Microsoft Dynamics is a plus.
• Strong analytical…