Director of Northeast Residential Services

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Job Description
- Director of Northeast Residential Services (260007BA)

Job Description

Director of Northeast Residential Services - ( 260007BA )

Description

The Director of Residential Services for the Northeast Region provides executive leadership, oversight, and operational management for the Department of Developmental Services’ (DDS) state-operated residential programs serving individuals with complex medical and behavioral needs. This position is responsible for the overall planning, organization, administration, and continuous operation of 77 residential homes supporting approximately 340 individuals, with responsibility for a workforce of more than 1100 direct care, nursing, supervisory, and clinical staff providing 24-hour, seven-day-a-week services.

Reporting directly to the Assistant Commissioner of State Operated Services, the Director of Residential Services plays a critical role in advancing DDS’s mission to deliver high-quality, person-centered supports in community-based settings as part of the Commonwealth’s commitment to reducing institutionalization and complying with court-ordered settlements. The Director ensures that residential programs are safe, clinically sound, responsive to individual needs, and operated in a cost-effective and fiscally responsible manner within a large, decentralized public agency.

The Director is responsible for the planning, development, transition, and expansion of residential services— managing current services while planning for future and changing needs of individuals served by Northeast Residential Services. This includes managing program growth, ensuring service quality, developing newer models such as emergency respite and supporting successful implementation amid significant workforce, clinical, and operational challenges.

The Director works closely with DCAM, NRS landlords and local housing authorities to create new residential homes and ensure effective maintenance of properties. This work included overseeing design and construction projects and well as coordinating day-to-day maintenance.

The Director works collaboratively with the statewide state operated services team, regional leadership, Area Offices, clinical teams, and administrative partners on program development, budget management, labor relations, and strategic planning. Through strong leadership and cross-functional coordination, the Director supports DDS’s broader goals of ensuring continuity of care, strengthening community-based services, and improving outcomes for individuals and families served across the Commonwealth.

• The Director has independent authority to determine policy governing the planning, development, implementation, management, and evaluation of state-operated residential services in the Northeast Region. The Director establishes and finalizes operational policies, service standards, performance expectations, and quality assurance systems that govern residential programs and staff. The Director determines program priorities, approves annual program plans, and directs organizational and service delivery changes.
  
  These decisions are of major importance to the mission and objectives of the Department and have a significant impact on program operations, staffing, and resource utilization, rather than merely implementing policies established by others.
• The Director exercises independent judgment and final decision-making authority in directing Residential Program Directors and senior management staff. The Director determines region-wide operational and clinical practices, establishes accountability frameworks, and resolves complex operational issues without routine review or…