Revenue Assurance Manager

Job Title: Revenue Assurance Manager

Industry: Technology / Managed IT Services

Location: Fully Remote

Compensation: $110,000 – $140,000 annually

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Work Schedule: Full-Time | Remote | Exempt

Addison Group is partnering with a growing organization in the technology and managed services industry to identify an experienced Revenue Assurance Manager. This individual will oversee billing and quality assurance functions, lead a team of five, and drive improvements across the organization's revenue cycle. This is an excellent opportunity for a finance professional who enjoys developing teams, strengthening financial controls, and implementing scalable processes.

The Revenue Assurance Manager will play a key leadership role within the finance organization, ensuring billing accuracy, optimizing revenue operations, and minimizing financial risk. This position will oversee billing and quality assurance personnel while partnering with leadership and cross-functional departments to improve workflows, reporting, and overall revenue performance.

The ideal candidate brings experience in billing operations, revenue assurance, or managed services, along with strong leadership capabilities and a process improvement mindset.

• Lead and develop a team of five across billing and quality assurance, providing coaching, performance feedback, and ongoing professional development.
• Establish team performance metrics and implement consistent quality checks, internal controls, and review processes to improve billing accuracy.
• Oversee the creation, administration, and ongoing maintenance of recurring customer agreements within the organization's PSA platform.
• Direct the monthly billing reconciliation and true-up process, identifying opportunities to streamline workflows and introduce automation.
• Develop and implement improved billing procedures and agreement management practices to support operational efficiency and revenue accuracy.
• Review professional services engagements to verify that billing arrangements accurately reflect contractual agreements and project scopes.
• Serve as the primary escalation contact for complex billing questions, customer disputes, adjustments, and credit requests.
• Oversee accounts receivable activities, including aging analysis, collections oversight, credit adjustments, and strategies to improve payment timelines.
• Conduct comprehensive revenue cycle reviews, from initial order entry through final payment, to identify billing gaps, revenue leakage, and potential financial exposure.
• Ensure the accuracy and consistency of customer and financial information maintained within the PSA system.
• Prepare and present monthly financial and operational updates to executive leadership, covering billing performance, outstanding receivables, collection progress, revenue risks, and recommended improvements.
• Build and maintain reporting tools and dashboards that provide meaningful visibility into revenue operations and financial performance.
• Partner with departments across the organization to improve processes, eliminate inefficiencies, and develop workflows that support continued business growth.
• Support acquisition integration efforts by evaluating incoming business data and systems and coordinating the transition of relevant information into the existing PSA platform.
• Monitor applicable sales tax requirements and help ensure billing practices align with relevant regulatory and compliance standards.
• Conduct annual employee performance evaluations and support individual development plans.
• Assist with annual financial audits, year-end activities, and other requested audit documentation.
• Complete special projects, management reporting, and additional responsibilities as business needs arise.

• At least 3 years of experience in billing operations, revenue assurance, or revenue cycle management, including experience leading or supervising a team.
• Previous experience within a managed services provider (MSP) or similar technology services environment.
• Hands-on experience with HaloPSA or another comparable professional services automation (PSA) platform.
• Strong Microsoft Excel skills and working knowledge of enterprise resource planning (ERP) systems.
• Excellent analytical, organizational, and communication abilities, with a strong commitment to accuracy.
• Ability to balance multiple priorities, meet deadlines, and handle…