Lead Dining Server

Are you passionate about providing exceptional service and creating memorable dining experiences? We are seeking a professional, energetic, and customer-focused Lead Dining Server to help elevate the dining experience for our residents.

In this leadership role, you will work alongside our dining servers while supporting the team through training, coaching, scheduling, and daily operations. This is a great opportunity for someone looking to grow your leadership skills in a supportive and rewarding environment.

8:00 AM to 8:00 PM

• Lead by example and provide outstanding service to residents
• Train and mentor dining servers
• Assist with scheduling and staffing needs
• Coach team members to ensure excellent guest experiences
• Support daily dining room operations
• Develop and enhance your leadership skills

If you have a passion for hospitality, enjoy working with seniors, and are ready to take the next step in your career, we'd love to hear from you!

The Server - Team Leader is directly responsible for meeting or exceeding all standards of quality, productivity, customer service to all Residents, prospective residents and guests in all dining rooms. Maintain and schedule appropriate staffing levels, train and supervise dining room staff to provide the Residents the best services available at all times. Assist the Dining Services Director with staffing, cleaning and room service requests.

Promote a thorough and continuous understanding among all employees of the importance of the Dining Services Department to the quality of life for all residents and prospective residents.

Report to the Dining Services Director or Executive Director all emergencies, all team members who require training, guidance or discipline greater than you are capable of providing and observable changes in all residents’ behavior or health status that would indicate a change in their care plan.

Responsibility for the supervision of the team members assigned to you and, working together, provide the services of your department to each resident of the Community. All of your activities must maintain a holistic perspective of service and total care of all residents. Lead by example and make certain that the programs and services lead by you, maximize each resident’s quality of life, identify, interests, abilities and preferences.

• Hire, orient, train, schedule and evaluate team members in their duties under direction of the Dining Services Team Leader and in accordance with company policies and procedures.
• Supervise service of all meals that occur within your scheduled work hours.
• Assist residents and other servers in all areas of resident service (salads, soup, entrees, beverages, desserts, etc.) as necessary.
• Chart and assign sections for all Dining Room team members.
• Ensure proper set up of dining room tables with all utensils, chinaware and glassware. Refill sugars, salt, pepper and butter dishes for all tables.
• Remove tablecloths, clean and reset. Clean off all dining room chairs.
• Fill beverage machines and make coffee, juice, etc.
• Set up and replenish salad bar as necessary.
• Assist in setting up daily room trays to rooms. Assist in delivering room service trays.
• Keep all work areas safe and maintain in health standards.
• Clean and supervise performance of all cleaning and other side work in dining room and kitchen areas. Establish and post side work assignments for all dining room personnel on all shifts. Sweep all dining room floors as needed.
• Present a professional demeanor that communicates to current and prospective residents the corporate philosophy of service, goodwill and genuine interest in the residents’ unique needs. Handle all resident concerns…