Overnight Front Desk Associate

Overnight Front Desk Associate

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. We are proud to have over 2,000 clubs.

Who You Are

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Take pride in your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others towards their goals.
• Are a quick study with the ability to apply what you have learned during online and hands‑on training.

About the Overnight Front Desk Associate Role

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.

Daily responsibilities for the Overnight Front Desk Associate include:

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Help promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean and sanitized, stocked, and clutter‑free following the routine cleaning schedule.
• Perform a comprehensive walk of all club areas; promptly fix any safety or policy issues and address cleanliness concerns.
• Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).

Compensation & Benefits

• The hourly pay range for this position is $16.00 – $17.00. Planet Fitness reserves the right to pay below or above the posted range based on factors unrelated to a person’s protected class.
• Planet Fitness offers a comprehensive benefit offering that includes medical, dental, and vision insurance; short‑term and long‑term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts; vacation, sick, and holiday pay; and a free Black Card Membership. Certain benefits are offered to full‑time employees only.

About Your Qualifications

• 6–12 months of experience in a customer‑service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands of the Overnight Front Desk Associate

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communication in person or on the phone to exchange information during shift.
• Ability to lift up to 75 pounds.
• Encounter to toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving around, including bending and twisting, to accomplish tasks.

Health and Safety Requirements

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.

E-Verify is used in the following states:
Florida, Georgia, North Carolina, South Carolina, and Alabama.

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