DoubleTree Boston North Shore - Telephone Operator

Double Tree Boston North Shore – Telephone Operator

Join Aimbridge Hospitality for the Telephone Operator role at Double Tree Boston North Shore.

Base Pay Range: $20.00/hr – $20.00/hr

Pay is based on skills and experience and will be discussed with the recruiter.

• Approach all encounters with guests and employees in a friendly, service‑oriented manner.
• Maintain regular attendance and comply with Aimbridge Hospitality scheduling standards.
• Maintain high standards of personal appearance and grooming, wearing the proper uniform and nametag.
• Comply at all times with Aimbridge standards and regulations to support safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Remain attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures.
• Take and deliver messages according to established standards.
• Maintain guest privacy at all times.
• Provide information about the hotel and its services.
• Be familiar with emergency and VIP procedures.
• Provide accurate directions to the hotel and be familiar with the surrounding area.
• Send/receive guest faxes.
• Serve as radio dispatcher, maintaining proper radio and paging procedures.
• Record and relay all guest requests and verify completion.
• Maintain a daily activity log.
• Establish and maintain an efficient filing system for guest registration cards.
• Process wake‑up calls per guest request.
• Assist with front desk procedures, including bucket checks and other duties assigned by the Front Desk Manager.

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must convey information and ideas clearly.
• Must evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multi‑task.
• Must show initiative in job performance, anticipating needs before they become necessary.
• Must routinely meet deadlines.
• Must handle workplace problems effectively, including anticipating, preventing, identifying, and solving them.
• Must assimilate complex information from disparate sources and adjust to meet specific constraints.
• Must listen to, understand, and clarify concerns raised by co‑workers and guests.
• Must handle financial information and data, including basic arithmetic functions.

• Daily Pay (inquire with the recruiter).
• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.

Entry level

Full-time

Other (Hospitality)