Personal Lines Account Manager - Hybrid; Concord or Danvers, MA)

Most of our clients have built their companies from the ground up. One Digital has too. We stand alongside these business owners, providing peace of mind that if the unthinkable happens, they are protected. We are their trusted partner to help them manage risks from weather, injuries or other unforeseeable surprises. This gives our clients the ability to focus on what’s most important to them and their employees: doing their best work and living their best lives.

If you are looking for a career where you are helping people and businesses thrive, even during times of uncertainty, One Digital is the right career for you.

The Account Manager is responsible for day-to-day management of their assigned book of business. The AM works closely and collaboratively with the internal service team, Personal Lines Manager and Producers to ensure service deliverables meet and exceed client expectations. The AM serves as the clients’ main point of contact for any insurance-related service needs.

• Manages and maintains assigned book of business
• Perform marketing, quoting, binding, and tasks related to quoting renewals, new lines or additional lines
• Serves in an advisory capacity for clients
• Delegates work assignments to internal service team members
• Manages day-to-day client issues
• Conducts needs analysis and strategy calls
• Assists in growing the book of business through cross-sale opportunities when available
• Builds relationships with clients through proactive communication
• Communicates and educates clients on the latest trends, concerns and changes in the industry
• Effectively and efficiently manages complex accounts and high-level service deliverables
• Provides leadership within the extended service team

• Must be self-motivated and disciplined
• Possess excellent written and verbal communication skills
• Possess strong organizational skills
• Must be very detail-oriented
• Demonstrate leadership capabilities
• Ability to work with clients at a strategic level
• Ability to thrive in fast-paced environment
• Willingness to participate in ongoing education and/or take necessary educational classes to maintain and improve upon skills and knowledge of industry specific topics.
• Ability to travel up to approximately 10% of time

• Team Player
• Love of service and social interactions
• Active listener
• Ability to multitask
• Be genuine

• 3+ years’ experience in account management or in a consultative role, required
• Prior experience in a broker agency, required
• Thorough knowledge of property casualty and ancillary products; required
• Working knowledge of all Microsoft Office products; required
• Familiarity and practical knowledge of quoting process and tools; preferred
• Bachelor’s Degree, preferred
• Experience with database applications, a plus.

The typical base pay range for this role nationwide is $65,000 to $70,000 per year. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs.

You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit:

One Digital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that…