Customer Service Representative - SYGMA

Customer Service Representative - SYGMA - US

Job Summary
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Qualifications

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  1 year prior outside food service sales coordination or customer support experience. Preferred:
  Previous call center experience.
• Professional
  
  Skills:
  
  Strong telephone communication skills. Able to work in a fast pace environment. Ability to sit and work at a PC for extended periods. Proficient in MS Office.

Entry level

Full-time

Other

Truck Transportation