Dental Receptionist

Join to apply for the Dental Receptionist role at Heartland Dental

Dental Front Office - Danville, IL
Supporting our front office as a Business Assistant
, you’ll be surrounded by camaraderie and partnership – where patients come first and continuous learning is encouraged. Hard‑working, motivated, and passionate about helping our team provide the best patient care to the communities we serve.

• Join a four‑person team that thrives on collaboration, communication, and community
• Located on North Vermillion St, across from Buffalo Wild Wings
• Monday – Friday schedule

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support the business and clinical needs of each supported dental office and foster a strong team‑building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

• Medical, prescription drug and vision insurance
• Free dental services for you and your dependents minus lab fees
• Life and disability insurance
• 401(K) retirement plan
• 6 paid holidays annually (after 90 days of employment), 2 weeks paid vacation (after 1 year of employment)
• Continuing education provided and endless growth opportunities

Heartland Dental was recently recognized by Newsweek for two awards:
America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid‑sized companies in a nationwide study and achieved a 5‑star rating for both awards.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties: answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Process insurance and patient payments and post accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Experience working in a fast‑paced and customer‑centric environment
• Excellent communication and organizational skills
• HIPAA training and protection of PHI; regular training required

• 1+ year of experience in a dental or medical setting
• 1+ year of experience with insurance billing and accounts receivable
  
  Experience with Dentrix or other dental software

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year
• TB test required for all new hires in dental office positions (standard requirement); not applicable in FL & TN

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.