Table Games Supervisor

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Full Time IGB Level 2 Danville - Casino, Danville, IL, US

2 days ago Requisition

Salary Range: $25.00 To $28.00 Hourly

Job purpose

Under the direction of the Table Games Manager, the incumbent is responsible for the daily supervision of the Table Games activities and staff.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Offer the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.
• Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
• Amicably resolve guest related problems in a fast-paced environment.
• Ensure the protection of guest’s rewards and credit lines.
• Monitor and adjust table game limits with respect to gaming volume.
• Responsible for handling guest requests, including information, markers, and comps.
• Ensure accuracy of all monetary transactions.
• Responsible for compliance regulations and Federal CTR regulations.
• Responsible for specific table games scheduling for dealers
• Responsible for maintaining a high level of dealer performance and productivity through positive coaching and recognition.
• Maintain confidentiality of all Golden Nugget proprietary information including business processes, customer lists, marketing plans and any other confidential information
• Create and ensure a fun-filled, entertaining, and exciting environment.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, performance, and morale.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and Golden Nugget staff.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employees, department, and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Ability to obtain a gaming license.
• Five (5) years table game experience strongly preferred.
• Two (2) years in a Table Games Supervisor role is preferred.
• Demonstrated successful performance in a guest service role.
• Must be knowledgeable in all primary casino games and most secondary games.
• Must have solid decision-making, organization, and interpersonal skills.
• Excellent verbal communication skills are required.
• Ability to read and understand all Golden Nugget policies and procedures and an ability to complete standard forms and reports is required.
• The ability to thrive in a fast-paced multi-tasking, hands-on environment.
• Ability to establish and maintain a positive and professional working relationship with all individuals.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Medical (HSA available with High Deductible Health Plans)
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)