Outpatient Liaison

Join to apply for the Outpatient Liaison role at Medical Service Company
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Base pay range $20.00/hr - $27.00/hr

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and are accredited by the Accreditation Commission for Health Care (ACHC). MSC has received multiple prestigious awards and was recently added to the Inc. 5000 list in 2024.

• Competitive Pay
• Advancement Opportunities
• Medical, Dental & Vision Insurance
• HSA Account with Company Contribution
• Pet Insurance
• Company provided Life and AD&D Insurance
• Short‑Term and Long‑Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401(k) with matching program / Roth IRA
• Company Discounts
• Payactiv/On‑Demand Pay
• Paid vacation, Sick Days, Mental Health Days, and Holidays

Responsible for performing all tasks related to outpatient referral communications with the patient/client and physician office referral sources.

• Handle intake inquiries from physician offices and collect all pertinent customer order information, including documentation required to meet coverage criteria.
• Respond to questions from provider offices and other outpatient referral sources regarding home equipment/supply needs, acting as a liaison between MSC, the patient/caregiver, and the referral source.
• Maintain open communication with patients/clients and referral sources, responding to all questions and concerns.
• Market our services to provider offices and other potential referral sources within the community.
• Maintain open communications with all referral sources and document interactions and frequency.
• Perform other duties as assigned.

• Graduate of an accredited high school or GED equivalence.
• Two years (minimum) of HME customer service experience strongly preferred.
• Knowledge and understanding of intake implications of industry change.
• Excellent communication and customer relations skills.
• Detail‑oriented with excellent interpersonal and organizational skills (team player).
• Ability to lift and carry up to 50 pounds.
• Ability to walk, stand, bend, stoop, and perform setup tasks throughout the workday.
• Ability to safely operate equipment and follow all safety protocols.

Entry level

Full‑time

Other

Hospitals and Health Care

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