Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We are committed to a long-term strategy and transformation plan known as Block Next to elevate how we work, how we serve, and how we lead.

We’re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Provide leadership over three H&R Block tax offices and lead customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start with a flexible part-time schedule in the fall, transitioning to full-time January–April, including evenings and weekends as needed. This role is in-person and not remote.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and collaborate with Associate Relations Center to address performance concerns.
• Build an engaging team environment across all offices through training and coaching, recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates; create schedules and manage timekeeping and labor for associates in all offices.
• Travel between offices as required. Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with a track record of growing and developing associates.
• Aptitude for executing growth plans and fostering a growth-oriented culture.
• Strong decision-making and judgment skills; ability to work in a fast-paced environment with minimal supervision.
• Excellent interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency in MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

Pay Range: $15.00 - $40.00 per hour. Local minimum wage laws apply. Pay decisions depend on experience, education, and location. Eligible associates may participate in incentive plans and benefits as described by company policy.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, for healthy habits.
• Neurodiversity and caregiver support for you and your family.
• Discounts on everyday items and services.
• Medical coverage, 401(k), and Employee Stock Purchase Plan (additional eligibility requirements may apply).
• Enrollment or completion of the Tax Course/Tax Knowledge Assessment is not a guarantee of employment.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace and are committed to building a connected culture where everyone feels safe to bring their authentic self to work and belongs to a larger team.