Nutrition Services Specialist bi-; Rotating Weekends

Position: Nutrition Services Specialist Full-Time 12:00pm-8:00pm 75 hours bi-weekly (Rotating Weekends an[...]

Job Profile Summary

Supports the departmental mission of providing pleasant mealtime experiences to patients by providing physician-ordered nutritional services. These services assure individual patient preferences in diet selection and prompt, accurate handling of nutritionally balanced menus.

• Creates a service culture
• Anticipates patient/team member needs and services all patients/customers/team members
• Takes ownership of a problem and ensures a positive outcome
• Serves as a quality assurance control point for every aspect of the operation
• Assumes the role of a patient/customer advocate
• Demonstrates strong written and verbal skills
• Performs other duties as requested by supervision

Call Center Specialist Essential Responsibilities

According to specific procedures obtain meal orders from patients and visitors in an efficient and timely manner; transposes the order to the system established for menu processing; conducts report processing as directed.

• Obtains meal orders from patients and visitors via the telephone.
• Transposes meal orders into the system established for menu processing.
• Processes reports and updates.
• Verifies meal orders meet diet order parameters.
• Processes diet requisitions.
• Documents required information efficiently and consistently.
• Coordinates Call Center processes with Production and Tray Line areas.
• Mediates patient concerns regarding meal service.
• Communicates with members of other departments effectively and concisely.
• Acts as liaison between Nutrition and Dietetics Department, the patient and nursing unit.
• Demonstrates computer literacy of software used in the position.
• Ensures electronic records are kept accurate and up‑to‑date.
• Reviews all computer‑transmitted data; responds appropriately for each specific diet order or request.
• Uses common sense to care for the sick or handicapped with regard to patient’s age and diagnosis.
• Writes menus for Meals on Wheels clients. Ensures the Meals on Wheels diet list and worksheet is kept up‑to‑date.
• Reports concerns to Dietitians.
• Vocera Dietitian Consults to Dietitians.

Room Service Specialist Essential Responsibilities

According to specific procedures serve meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders, if necessary; assesses the patient’s capabilities to utilize the meal order system.

• Serves meals to patients in a professional and efficient manner.
• Instructs patients on meal ordering system following an established script.
• Assists patients and/or family members in placing meal orders, if necessary.
• Assess patient’s ability to utilize the meal order system and follow up with appropriate staff member if unable to participate.
• Mediates patient concerns regarding meal service.
• Orders pantry supplies on nursing units.
• Communicates with members of other departments effectively and concisely.
• Acts as a liaison between Nutrition and Dietetics Department, the patient and nursing unit. Alerts nursing of patients in need of help with eating and feeding. Alerts diabetic patients to turn on call light when their tray is delivered.
• Is capable of reviewing computer diet related information.
• Uses common sense to care for the sick or handicapped with regard to patient’s age and diagnosis.
• Communicates effectively with Dietitians.
• Records Calorie Counts.

Expeditor Essential Responsibilities

According to specific procedures, coordinates the assembly of each At Your Service tray during the tray line process; checks all meals for accuracy; ensures the timely delivery of food carts to the nursing units.

• Coordinates the assembly of patient meals during the tray line process
• Checks all meals for accuracy and confirms items called match the written meal ticket.
• Ensures the timely delivery of food carts to the nursing units.
• Checks all food items for acceptability/quality.
• Rejects any unacceptable food items and requests replacement item(s).
• Replenishes supplies on tray line.
• Follows proper food handling techniques according to HACCP and local agencies.
• Ensures the integrity of stored food items on the tray line.
• Directs staff to reproduce food items as needed to ensure patient satisfaction.
• Communicates well…