IT Coordinator Job Danville area,Indiana USA,IT/Tech

Essential Duties and Responsibilities System Administration

Maintain, troubleshoot, and secure the Town's local area network (LAN), fiber ring, servers, hardware, software, and cloud-based services.
Serve as the primary helpdesk contact and escalation point for Town employees experiencing hardware, software, connectivity, telephone, or other technology-related issues.
Set up, configure, and support computers, mobile devices, printers, peripherals, and VoIP telephone equipment for Town employees.
Support technology systems throughout Town facilities, including access-control systems, camera systems, fuel systems, and other municipal technology.
Manage technology onboarding and offboarding for Town employees, including equipment and system access.
Assist with enterprise system integration and other technology systems used by the Town.

Helpdesk & User Support

Serve as a primary point of contact and escalation resource for Town employees experiencing hardware, software, network, connectivity, telephone, or other technology-related issues.
Diagnose and resolve hardware, software, connectivity, printing, telephone, and peripheral equipment issues.
Explain technical information and procedures to employees with varying levels of technical knowledge.
Provide guidance and training regarding standard software applications, cybersecurity awareness, and specialized municipal systems.
Assist employees with technology-related questions, troubleshooting, and basic user training.

Cybersecurity & Data Protection

Organize and manage the Town's cybersecurity plan.
Manage data backups, disaster recovery protocols, and system security updates to protect confidential municipal and citizen data.
Maintain appropriate system access and security controls in accordance with Town policies and procedures.
Provide cybersecurity awareness and training to Town personnel as appropriate.

Vendor & Project Coordination

Coordinate with third-party IT service providers, software contractors, telecommunications providers, and hardware vendors.
Serve as a point of contact between Town departments and technology vendors as appropriate.
Coordinate the installation, configuration, testing, and rollout of new municipal software, hardware, and technology systems.
Assist with technology-related projects, system upgrades, implementations, and integrations.
Draft or assist with technical specifications, requests for proposals (RFPs), bid documents, and bid evaluations for technology purchases.

Technology Management

Maintain accurate inventory records for Town technology assets throughout their lifecycle. Assist Town administration with preparing the annual IT budget and monitoring technology expenditures.

Follow Town purchasing rules and procedures when acquiring technology, equipment, software, and related services.
Participate in the Town's IT Committee and assist with technology-related projects and recommendations.
Assist with the Town website and related technology needs as assigned.

Municipal Administration & Training

Train Town personnel on standard software applications, cybersecurity awareness, and specialized municipal systems.
Support audio-visual (AV) equipment and live-streaming setups for Town Council and public meetings.
Provide technical support for Town Council meetings and other public meetings as needed.

General Responsibilities

Serve as a resource to Town departments regarding technology operations, cybersecurity, and technology planning.
Stay informed regarding relevant technology, cybersecurity, software, hardware, and municipal technology practices.
Follow all Town policies, procedures, security requirements, purchasing requirements, and applicable laws and regulations.
Maintain confidentiality of information accessed through Town systems.
Exercise sound judgment when handling sensitive information, technology systems, security matters, and user access.
Perform other duties and responsibilities as assigned by the appropriate supervisor or Town administration.

Qualifications and Skills Required Knowledge and Skills

Working knowledge of computer hardware, software, operating systems, network infrastructure, and telecommunications systems.
Working knowledge of Windows and Mac operating systems, Active Directory, server administration, and network security.
Knowledge of cybersecurity principles, data protection, backups, and disaster recovery practices.
Strong troubleshooting and problem-solving skills involving hardware, software, networks, and peripheral devices.
Ability to install,…