Restaurant General Manager

Job Summary

The General Manager has ultimate accountability for the successful operation, growth, and prosperity of an assigned Fazoli’s Restaurant through execution of People, Sales, and Profit.

People: Attracts, interviews, selects, and onboards the restaurant team; develops succession and bench strength using the Company’s internal development processes, performance management, and other internal systems to ensure operational standards, team performance, and corresponding financial goals are met.

Sales: Builds professional business relationships and partnerships within the community and leverages those relationships into mutually beneficial business opportunities; participates in community affairs to build brand awareness and reflects favorably on the Company.

Profit: Administers all aspects of the business with impeccable integrity, maximizing profitability by instituting and enforcing effective management practices, policies, controls, tools, and systems that enhance efficiency, minimize waste and loss, and promote a safe, secure work environment for guests, team members, and investors.

• Ability to communicate and recruit effectively, both verbally and in writing, to an array of diverse internal and external clients; ability to listen effectively, process information quickly and accurately, and transfer knowledge in a variety of settings.
• Possesses thorough knowledge and understanding of general business and financial principles, including profit and loss statements, controllable profit, drop‑through, revenue generation, and budgeting.
• Ability to plan, prioritize, anticipate, analyze, and implement multiple strategies and tasks simultaneously within budget and on schedule.
• Ability to work independently with minimal supervision and assess opportunities and risks.
• Possesses an entrepreneurial spirit, competitive nature, and contagious enthusiasm that drive team performance to achieve desired results.

The above statements are intended to describe the general nature, type and level of work being performed by the employee(s) functioning in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or skills required of personnel so classified nor should they be construed as limiting the Company’s right to modify the duties of the job.

Education: High school diploma or G.E.D. equivalent.

Minimum Age: 18 years of age and must possess a valid driver’s license.

Experience and Training:

• External Candidates: Minimum of 3 years previous General Manager experience required. Fast‑casual/quick service experience preferred.
• Internal Candidates: 1+ years of experience as a successful Fazoli’s Assistant General Manager with the recommendation of the current General Manager and Area Supervisor;
  Development readiness checklist completed.

All candidates must successfully complete all required Fazoli’s training and certifications, including SERV Safe; be available to work all hours of restaurant operations; have flexibility to transfer or assist at other Fazoli’s restaurants as business needs arise; maintain a safe and secure work environment by following all Safety & Security policies; and successfully clear routine and periodic background, motor vehicle report, and reference checks.

The physical demands described herein are representative of those that must be met to perform this job. Work is typically performed in a restaurant environment with moderate noise. Team members regularly stand, walk, sit, bend, talk, hear, use hands to handle or feel, reach, and lift up to 50 pounds. The Company reserves the right to request a transfer to another restaurant;

mileage reimbursement applies if outside a 25‑mile radius from the home restaurant.

Hazards are those present in a normal restaurant setting or while traveling by car on Company business.

Mid‑Senior level

Full‑time

Management and Manufacturing

Restaurants