Supervisor, Restaurant​/Food Service, Food & Beverage

Job Summary

The shift supervisor works under the direction of the chef manager and is responsible for overseeing one or more areas of the dining service department. The supervisor is in charge of day-to-day operations, ensuring that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members, including scheduling and discipline.

• Supervises team members in their area of responsibility and consults with management to improve services.
• Follows established Parkhurst and client policies and procedures and upholds standards.
• Communicates using Smile Plus skills and coaches team members on their use of the Smile Plus hospitality imperatives.
• May assist in purchasing foods and supplies.
• Maintains presence in service areas to assess customer satisfaction levels and resolve problems, communicating findings to management.
• Ensures practices and procedures comply with federal, state, and local regulatory requirements.
• Follows human resource policies and treats team members with fairness and respect.
• Has input into hiring, performance appraisal, and discipline of staff under management oversight.
• Orients and trains staff and may present in-service training programs.
• Communicates to staff regularly and holds team meetings to ensure staff awareness of department activities and assists management in keeping team members aware of any changes in policies and procedures.
• Serves as a role model for team members by maintaining standards for appearance, dress, attendance, and professional behavior.
• Enforces safety standards with team members and reports safety problems to management.
• Ensures sanitation standards are enforced and monitors cleaning procedures.
• Maintains morale on their shift through a sense of urgency, professionalism, and team building and resolves team member conflicts.
• May assist in the planning and execution of catered events in conjunction with other team members.
• May open and close the department and demonstrates responsibility for department security.
• Performs hands-on tasks as required by the operation.
• Maintains a plan for self-development and professional growth.

• Six or more years of professional experience with four or more years in a food service role.
• Bachelor’s or Associate’s Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
• Ability to perform basic math calculations.
• Ability to organize workloads and meet time deadlines.
• Supervisory and team management skills desirable.

• Lifting objects up to 40 lbs.
• Bending, reaching, and grasping.
• Walking long distances.
• Exposure to high noise, heat, and humidity levels.

Burns, cuts, slips, falls, and back sprains.

• FREE meal during your shift
• 20% discount on any food purchase at Eat’n Park, Hello Bistro, The Porch, and Parkhurst Dining.
• Paid time off
• Management career advancement opportunities
• Access to continuous development with Smile Universe
• Eligibility for 401k, vision, dental, and medical plans

Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.