Member Service Representative; Part-Time - Danville

Join to apply for the Member Service Representative (Part-Time) - Danville role at Service 1st Federal Credit Union
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The Member Service Representative’s primary responsibility is to assist members in meeting routine financial goals while exceeding their expectations for service. The role involves performing routine account transactions, cross‑selling various products and services to meet member needs, and researching and resolving member account questions and concerns.

• Receive and process member financial transactions, including deposits, withdrawals, transfers, loan and VISA payments, check cashing, wire transfers, and coin machine transactions.
• Cross‑sell deposit, loan, and convenience services appropriate to each member, both in person and via mail or telephone.
• Use problem‑solving skills to research member account questions and concerns.
• Perform other daily, weekly, and monthly routine tasks such as maintaining cash drawer, verifying cash shipments, and auditing gift cards.
• Perform other duties as assigned.

• Deliver friendly, professional service and greet members by name.
• Complete transactions accurately and efficiently, following policies and dual‑control procedures.
• Resolve member questions and internal inquiries in a timely, friendly manner.
• Maintain attendance records and participate in training and professional development.

• 40% – Receives and processes member transactions.
• 30% – Cross‑sells services.
• 15% – Uses problem solving to research questions.
• 10% – Performs routine tasks.
• 5% – Performs other duties.

• Experience:
  
  1–3 years in customer service, cash handling, sales, or banking.
• Education:
  
  High school diploma or GED.
• Interpersonal:
  Well‑developed communication skills.
• Computer:
  Ability to operate a computer and perform basic math.

• Not substantially exposed to adverse environmental conditions.
• State of Pennsylvania residency required.
• Part‑time, 20 hours per week, Monday through Saturday availability required.

Not Applicable

Part‑time

Other

Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities.