Telephone Operator; rotating

Job Summary

Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provides answering services. Makes overhead announcements and coordinates with security dispatch.

Day/Evening hours 6am - 11:30pm

Rotating Weekends and Holidays

• Serves as the primary point of access to the health system for all inbound calls.
• Screens callers to determine the appropriate person or department to be contacted.
• Places outgoing calls, as prescribed.
• Operates paging system to locate physicians and other hospital personnel.
• Prepares morning wake-up list and provides a telephone awakening service for physicians.
• Provides information, including patient room numbers and directions to hospital areas.
• Maintains location log of various personnel, physicians, technicians, etc.
• Maintains the accuracy of information housed in the internal on-line directory.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. These statements represent typical elements necessary to successfully perform the job.

Education:

High School Diploma or Equivalent (GED) (Required)

Experience:

Minimum of 1 year Related work experience (Required)

Certification(s) and License(s): (None specified)

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partner coverage.

We encourage an atmosphere of collaboration, cooperation, and collegiality. Our workforce is diverse and inclusive.

We are a proud affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.