Member Service Representative; Part-Time

Member Service Representative (Part-Time)

Join the Service 1st Federal Credit Union team as a Member Service Representative (Part-Time).

A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. This includes performing routine account transactions, cross-selling various products and services, and researching and resolving member account questions and concerns.

Essential Functions & Responsibilities:
40% - Receives and processes member's financial transactions.
30% - Cross-sells various deposit, loan and convenience services.
15% - Uses problem solving skills to research member account questions and concerns.
10% - Performs other daily, weekly and monthly routine tasks.
5% - Performs other duties as assigned.

Performance Measurements:

• Provides friendly, professional, accurate, personal service to all members.
• Completes member transactions, including deposits, withdrawals, transfers, loan payments, and more.
• Fulfills the stated financial needs of members and uncovers unstated needs through directed conversation.
• Resolves member questions and concerns in a timely, friendly, and accurate manner.
• Maintains a dependable record of attendance and timeliness.

Knowledge, Skills and Abilities:

Requires one year to three years of similar or related experience in customer service, cash handling, sales, banking, or financial services, and a high school education or GED.

Must have well-developed interpersonal skills, basic mathematical skills, and the ability to operate a computer.

Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities.