Nonclinical Co-Op: Information Technology

Nonclinical Co‑Op:
Information Technology

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Information Technology role at Geisinger

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The co‑op program is an educational work experience for the high school student. The individual is responsible and accountable for performing a wide range of tasks.

The primary function of this position is to assist the team in a non‑clinical setting. This opportunity is available to a student who seeks a challenge and wants to gain a solid knowledge and hands on experience in the field of Information Technology.

Work is typically performed in an office environment. You are accountable for satisfying all job‑specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all‑inclusive. They represent typical elements considered necessary to successfully perform the job.

• This opportunity will expose you to the technology resilience, IT Incident Command, Infrastructure Monitoring, and IT Infrastructure maintenance. Resilience will focus on ensuring that technology continuity needs of the organization are understood, documented, tested and maintained while IT Incident Command will provide exposure to the response to and coordination of technology disruptions. IT Infrastructure Support and Maintenance involves responding to and addressing network issues in addition to maintaining the physical IT infrastructure (Network Closets and Data Centers).
  
  Infrastructure monitoring assures that there are 'eyes on' the health and well‑being of the technology that supports the organization.

• This opportunity is within Geisinger’s End User Support team, where you’ll take part in on‑site hardware and software support and troubleshooting, helping to resolve issues which enable our healthcare professionals to provide outstanding patient care. Device lifecycle management will be a key focus of this role, ensuring that our technology remains up‑to‑date and running efficiently. You’ll receive hands‑on experience with Service Now, our industry standard IT Service Management (ITSM) platform used to receive and track work, procure equipment and maintain inventory.
  
  You’ll be exposed to basic project management, where you’ll assist in the basics of planning, executing, and overseeing small IT projects. The opportunity involves considerable support of Microsoft Office tools to create documents, spreadsheets and presentations that support our operations and will improve your skills with this industry standard software suite. A typical day involves multiple opportunities to work in a team environment and interact extensively with on‑site supported customers.
  
  Additionally, this position is a fantastic opportunity to develop your technical skills and gain experience in an I.T. healthcare support setting. You’ll work alongside experienced professionals who will guide and support you. At the conclusion of this opportunity, you’ll have a broader understanding of how technology supports healthcare.

• This opportunity will expose you to supporting enterprise-wide applications used across various business, administrative, research and financial functions within our organization. You will gain knowledge in several critical areas, including:
• User Access and Security Integration:
  Ensuring secure and appropriate access to applications.
• Software Lifecycle Support:
  Assisting with the deployment, maintenance, and retirement of software applications.
• Vendor Management:
  Working with vendors to manage software solutions and services.
• Application Packaging:
  Preparing applications for deployment across the organization.
• Application Testing:
  Testing applications against operating system upgrades to ensure compatibility.
• Application Troubleshooting:
  Diagnosing and resolving issues to maintain smooth operation.
• Software Documentation:
  Creating and maintaining documentation for software applications.
• R…