Vice President IT Infrastructure & Operations

• Develop and execute a multi-year Infrastructure & Operations strategy aligned with organizational objectives.
• Establish technology roadmaps for compute, storage, network, telecommunications, collaboration, and end-user technologies.
• Lead modernization initiatives, cloud adoption strategies, automation programs, and operational transformation efforts.
• Build and maintain strong partnerships with business leaders, clinical stakeholders, and technology teams.

• Provide executive leadership for:
  • Compute Platforms (physical, virtual, and cloud)
  • Enterprise Storage
  • Data Centers
  • Backup and Recovery Services
  • Infrastructure Automation
  • Enterprise Monitoring and Operations Centers
• Ensure high availability, resiliency, scalability, and performance of enterprise infrastructure services.

• Oversee enterprise networking, telecommunications, wireless infrastructure, voice communications, and network operations.
• Ensure reliable connectivity across all facilities, remote locations, and cloud environments.
• Lead network modernization and telecommunications optimization initiatives.

• Direct enterprise desktop engineering, endpoint management, device lifecycle management, mobility, collaboration tools, and field support services.
• Drive improvements in employee experience, productivity, and customer satisfaction.
• Establish proactive support models and operational excellence standards.

• Lead enterprise audio/visual technologies, conferencing platforms, telehealth video capabilities, collaboration solutions, and digital workplace technologies.
• Ensure seamless delivery of video-enabled business and clinical services.

• Lead enterprise Service Desk operations, ensuring exceptional customer service and rapid issue resolution.
• Establish and monitor service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics.
• Drive continuous improvement in support processes and service delivery.

• Provide executive sponsorship and governance for ITSM processes, including:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Fulfillment
  • Asset & Configuration Management
  • Knowledge Management
  • Service Portfolio Management
• Ensure ITSM practices align with ITIL and industry best practices.
• Leverage Service Now and related platforms to automate workflows and improve operational efficiency.

• Develop and manage multi-million-dollar operating and capital budgets.
• Drive financial stewardship, cost optimization, and technology investment planning.
• Lead strategic vendor relationships, contract negotiations, and service provider management.
• Identify opportunities for automation, consolidation, and operational efficiencies.

• Build and lead high-performing infrastructure and operations teams.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Develop succession plans and leadership pipelines for critical operational functions.
• Promote operational discipline, reliability engineering, and service excellence.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.