Senior QA & Team Lead

Position: Senior QA & Applications Team Lead

Job Summary

Works with leadership to identify quality assurance and testing needs and oversees activities to deliver high-quality, business-aligned solutions. Manages a team of QA resources and is responsible for ensuring adequate testing resources are allocated based on project requirements. Communicates test plans, quality status, risks, defects, and issues to higher management levels while ensuring adherence to quality standards and testing best practices.

Job Summary

Works with leadership to identify quality assurance and testing needs and oversees activities to deliver high-quality, business-aligned solutions. Manages a team of QA resources and is responsible for ensuring adequate testing resources are allocated based on project requirements. Communicates test plans, quality status, risks, defects, and issues to higher management levels while ensuring adherence to quality standards and testing best practices.



Job Duties

• Establishes and enforces quality assurance standards, testing methodologies, and best practices to ensure the delivery of high-quality software solutions.
• Oversees test planning, test execution, defect management, and release validation activities, ensuring appropriate test coverage, risk mitigation, and compliance with business and regulatory requirements.
• Develops, monitors, and reports quality metrics and KPIs, including test execution progress, defect trends, automation effectiveness, and release readiness, while driving continuous improvement initiatives across the QA function.
• Assumes primary responsibility for the application administration team regarding job performance.
• Assists with the budget process regarding system, utility, and application software strategy.
• Investigates, reviews, and recommends new software tools, application platforms, monitoring, and performance enhancement tools and creates a detailed roadmap for the application of those tools.
• Assesses the need for, facilitates the acquisition of, and maintains an inventory of applications, software, and related tools and processes that assist in performing application management including automation.
• Ensures there is an effective system performance problem reporting process that is being followed Performs application administration activities in addition to overseeing team work activities.
• Ensures the efficient and effective use of application administration activities through the development and monitoring of KPIs.
• Reports status and makes recommendations for continuous improvement.
• Develops training and mentoring activities for the application administration team to develop relevant skills and competencies.
• Identifies the need for and develops necessary training for other IT and business areas to understand the overall process and their roles in application administration efforts.
• Acts as a project leader and a subject matter expert on multiple and complex projects.
• Provides oversight into all activities of the team.
• Responsible for all human resource activities for the team, including hiring, performance management, contributing to increase and promotion recommendations, career development, corrective action, and recommendations for termination.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

• Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Managing people, processes, or projects (Required), Minimum of 11 years-Relevant experience* (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES:
Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS:
We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE:
We treasure colleagues who humbly strive for excellence. LEARNING:
We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION:
We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY:
We provide a safe environment for our patients and members and the…