Client Care Coordinator

Join to apply for the Client Care Coordinator role at Skin Spirit.

We celebrate over 20 years of excellence, with 55+ locations nationwide. Our highly trained experts provide safe, medically‑proven treatments and personalized service to ensure joy and satisfaction in every skincare journey.

• Department:
  Administrative
• Employment Type:
  
  Full‑time
• Location:
  
  Danville
• Compensation: $20.00 – $28.00 per hour

• Provide support for daily medical spa activities: telephone coverage, appointment scheduling, registration, opening/closing transactions, and client care.
• Work a combination of weekday, weekend, and evening shifts, including opening and closing duties.
• Provide excellent client care and customer service.
• Answer and screen high volume of inbound phone calls.
• Manage appointments (schedule, move, cancel).
• Actively promote the clinic’s treatments, services, products, and programs.
• Respond accurately and promptly to all guest requests, ensuring complete satisfaction.
• Accurately complete client transactions.
• Maintain composure while juggling multiple responsibilities, keeping clients a priority.
• Provide basic office administrative support including mailing, faxing, sorting, typing, and filing.
• Maintain confidentiality of all guest matters per company policy.
• Assist with additional duties and projects as assigned by management.

• High School Diploma or GED required; AA preferred.
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred.
• Exceptional customer service skills.
• Efficient and productive in a fast‑paced environment.
• Strong multi‑tasking, prioritizing, and organizational skills with high accuracy.
• Team player who can work independently and take initiative.
• Proficiency with Internet, Outlook, Excel, Word, and ability to learn new software quickly.
• Social media experience a plus.
• Excellent written, verbal, and interpersonal skills.
• Great attention to detail and accuracy.
• Demonstrated good judgment, strong character, ethics, and high standards of performance.
• Experience in a medical office, understanding of cosmetic procedures or skin‑care products.
• Experience with Zenoti or other POS systems preferred but not required.

• Prolonged periods of: sitting at a desk, repeating same movements, talking and hearing.
• Occasional periods of: standing, walking, using hands and fingers, handling or feeling; reaching with hands and arms; climbing or balancing, stooping, kneeling, crouching, or crawling; lifting or moving up to 20 pounds; occasionally lifting or moving up to 30 pounds.

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts, a beautiful working environment, paid holidays, a 401(k) plan with company match, and for full‑time employees (24+ hours) Medical, Vision, and Dental insurance.

• Notice at Collection
• Privacy Policy for California Residents
• Skin Spirit participates in E‑Verify; visit E‑Verify.gov for Employee Rights and Responsibilities.

Skin Spirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

We seek to hire on the basis of merit, competence, performance, and business needs.

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