Warranty Operations Specialist
Danville, United States | Posted on 10/08/2026
Sterling Lighting is a small business specializing in the manufacturing and distribution of outdoor lighting luminairesand accessories used in landscape and architectural lighting designs. Our purpose is to elevate outdoor lighting professionals. We love to see small businesses succeed. We build products that help our customers to build a successful Landscape Lighting business. At Sterling Lighting, we desire to build a team of collaborative individuals that work together toward our common goal that serves our purpose to elevate outdoor lighting professionals.
Sharing a purpose and core values helps make Sterling Lighting a great company. We take care of our people, take care of our products and take care of our profits in the order.
Reports To: Warehouse & Logistics Lead
Compensation: $20–$22/hour starting, based on experience and demonstrated capabilities. This position is designed for growth, with opportunities for increased compensation and responsibility as product expertise, operational ownership, and leadership responsibilities develop.
MISSIONOwn Sterling’s warranty process from evaluation through resolution, ensuring warranty claims are handled accurately, efficiently, and with the level of service expected from Sterling.
Develop a deep understanding of Sterling’s products, warranty standards, repair processes, and recurring product issues while helping build a scalable warranty operation capable of supporting Sterling’s continued growth.
OUTCOMES1. Warranty claims move quickly and consistently from receipt to resolution
What success looks like
Incoming warranty claims and returned products are reviewed promptly
Every open warranty has a clear status and next action
Claims do not sit unresolved because ownership is unclear
Approved repairs and replacements move forward without unnecessary delays
Warranty priorities are managed independently without requiring constant follow-up
Measurable
Warranty claims reviewed within established service standards
Open warranty backlog remains within established targets
No claims sit without a documented next action
Replacement and repair turnaround times are tracked and consistently improved
2. Warranty decisions are accurate, consistent, and grounded in strong product knowledgeWhat success looks like
Develops a deep working knowledge of Sterling’s luminaire and component lines
Understands how Sterling products are assembled, installed, serviced, and repaired
Correctly identifies common product failures and determines appropriate resolutions
Knows when a product should be repaired, when components should be replaced, and when full replacement is appropriate
Applies warranty standards consistently while recognizing situations requiring escalation
Measurable
High accuracy in warranty evaluations and resolutions
Minimal corrections or reversals of warranty decisions
Demonstrated proficiency across Sterling’s core product line
Increasing ability to diagnose unfamiliar independently or complex issues
3. Repairs and replacement orders are completed accurately and efficientlyWhat success looks like
Warranty repairs are completed correctly and returned to service
Replacement orders contain the correct products, components, quantities, and customer information
Required parts and inventory are identified before they become bottlenecks
Completed warranty replacements move cleanly into fulfillment and shipping
Measurable
Near-zero errors in warranty replacement orders
Repairs completed within established turnaround standards
Minimal repeat repairs caused by incorrect diagnosis or workmanship
Warranty inventory needs are communicated proactively
4. Customers receive clear and professional communication throughout the warranty…(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).