Essential Job Functions
Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program.
Issues point vouchers and complimentary as designated by customer account information.
Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions.
Maintains integrity of database by following high standards of data entry.
Ensures the protection of customer’s rewards and credit lines.
Promotes Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner.
Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Previous commission, telemarketing, or retail sales experience preferred.
Previous customer service experience with the proven ability to provide courteous, friendly and efficient service to customers.
Excellent interpersonal communication skills are required.
Some computer experience required .
Must have an outgoing personality and be able to generate business by signing up qualifies players.
Must be able to work any day of the week and any shift.
Must be at least 21 years of age and be able to obtain a Gaming Sheriff’s card.
Must be able to read, write, speak, and understand English.
Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.
Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift.
Must be able to stand and walk for long periods.
Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
Must be able to respond calmly and handle many customers’ demands in a fast paced environment.
Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
Must be able to lift and carry up to 25 pounds.
Responds to visual and aural cues.
Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine , fax machine, ten key, embosser, printer and bar encoder.
Must be able to tolerate areas containing secondhand smoke.
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