Sportsbook Supervisor

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

• Oversee the day-to-day activities of the sports book, ensuring efficient operations and a high level of guest service.
• Supervise, train, and mentor sports book ticket writers, ensuring they adhere to policies and provide excellent customer service.
• Address and resolve any guest issues or disputes promptly and professionally, maintaining a positive guest experience.
• Ensure that sports book operations comply with all regulatory and company policies, including gaming laws and anti-money laundering protocols.
• Monitor the ticket-writing process to ensure accuracy in bets, payouts, and record-keeping.
• Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made.
• Assist in creating and managing team schedules to ensure adequate coverage during peak and off-peak hours.
• Support sports book promotional activities, special events, and marketing initiatives to drive business growth.
• Provide feedback to management on operational improvements and contribute ideas to enhance the guest experience.

• 2+ years of experience in sports book operations or a similar role within the gaming industry.
• Must be able to use a computer and relevant software for job-related tasks.
• Proven ability to lead, train, and motivate a team in a fast-paced environment.
• Strong communication and problem-solving skills, with a focus on delivering exceptional guest service.
• Ability to handle transactions and record-keeping with high accuracy.
• A solid understanding of sports betting types, odds, and sports book technology.
• Familiarity with gaming regulations and compliance requirements.
• Willingness to work a flexible schedule, including nights, weekends, and holidays.
• Responsibility for understanding and adhering to all company and VA Lottery compliance requirements.
• Must be able to obtain a VA Lottery License.

• Ability to stand for extended periods.
• Must be able to lift, pull, or push up to 25 lbs.
• Ability to write for long periods.
• Ability to twist, bend, and reach without significant restrictions.
• Willingness to work in an environment that may be exposed to smoke.
• Must be able to tolerate exposure to bright lights and flashing lights for extended periods of time.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and…