Housekeeping Supervisor

Housekeeping Supervisor

Danville Hotel Collection (Bee Hotel
· Holbrook Hotel
· Laurel Hotel)

Location:

One of the above hotels in Danville, VA

Reports to:

Housekeeping Manager
Status:
Full-Time

Position Summary

The Housekeeping Supervisor is a hands‑on working leader responsible for maintaining cleanliness, organization, and presentation standards throughout the hotel while supporting daily housekeeping operations. This role actively performs all housekeeping and laundry duties as needed while also serving as the acting lead in the absence of the Housekeeping Manager.

This role helps ensure rooms and public spaces meet brand standards, supports team accountability, and assists with inspections, training, and daily coordination. It is ideal for a dependable, detail‑oriented team member who leads by example and can serve confidently in a supervisory role.

Key Responsibilities Housekeeping Operations & Daily Execution

• Perform all housekeeping duties as needed, including:
  • Guestroom cleaning and servicing
  • Stayover and checkout rooms
  • Deep cleaning projects
  • Public area cleaning
  • Laundry washing, drying, folding, and laundry room organizing
• Ensure rooms meet cleanliness, presentation, and brand standards
• Restock linens, amenities, and housekeeping supplies
• Properly use and care for cleaning equipment and chemicals
• Report maintenance issues, safety concerns, or damages promptly
• Support daily room assignments and task completion

Leadership Coverage & Supervision

• Serve as the on‑duty lead when the Housekeeping Manager is off
• Assign rooms and daily tasks to team members as directed
• Monitor workflow and productivity to ensure timely room readiness
• Answer team questions and help resolve operational issues
• Communicate staffing needs, call‑outs, and coverage concerns to leadership
• Ensure standards and expectations are upheld consistently
• Act as point of contact for housekeeping‑related needs during shifts

Quality Control & Inspections

• Conduct room inspections to ensure cleanliness, setup, and presentation standards are met
• Identify deficiencies and coach team members on corrections
• Re‑check rooms as needed before release
• Support periodic deep‑clean and preventive maintenance inspections
• Help maintain consistency across room types and public spaces

Training & Team Support

• Assist with onboarding and training new housekeeping team members
• Demonstrate proper cleaning techniques, safety practices, and workflows
• Reinforce brand standards and housekeeping SOPs
• Provide on‑the‑spot coaching and guidance during shifts
• Support a respectful, accountable, and team‑oriented work environment
• Report any concerning behavior or performance by team members to the Housekeeping Manager when needed

Laundry & Inventory Support

• Oversee daily laundry operations when needed
• Ensure proper sorting, washing, drying, folding, and storage of linens
• Monitor linen levels and communicate shortages or damage
• Help track supply usage and notify management when restocking is needed
• Maintain clean, organized housekeeping and laundry areas

Communication & Collaboration

• Communicate daily status updates to the Housekeeping Manager or leadership
• Coordinate with Front Desk regarding room status, priorities, and special requests
• Partner with Maintenance to report repairs and follow up as needed
• Support special requests, VIP stays, and high‑occupancy periods
• Maintain clear, respectful communication with all departments

Administrative & Reporting Support

• Assist with tracking room status, inspections, and daily productivity
• Help document issues, follow‑ups, and training notes as requested
• Support audits, inspections, and internal walkthroughs
• Maintain organized checklists and procedures

Qualifications

• Prior housekeeping experience required
• Previous leadership or supervisor experience preferred
• Strong attention to detail and commitment to cleanliness
• Ability to perform physical job duties including lifting 50 pounds, bending, standing, walking, and repetitive motion–physically demanding role
• Ability to lead by example and support team accountability
• Strong communication and teamwork skills
• Reliable, punctual, and organized
• Flexible availability including weekends, holidays, and varying shifts
• Comfortable working in a fast‑paced hotel environment

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