Valet Cashier

ESSENTIAL JOB FUNCTIONS:

• Greeting all patrons and responding to their questions.
• Ensure the safety and security of guests and employees.
• Knowledge of all special events and promotions available to guests.
• Files guest's keys and tickets systematically to ensure efficient retrieval of guest's vehicles.
• Ensures files are properly maintained to reflect the location of all vehicles parked in the valet parking locations.
• Ensures Valet Attendants have completed parking tickets correctly.
• Maintains records of total cars parked and delivered by each attendant and overall totals for the day.
• Offers information to guests regarding directions, transportation, and Total Gold. Maintains a complete supply of brochures, valet tickets, office supplies and any other promotional information that the property is distributing.
• Assists in the coatroom based upon business levels.
• Responsible for assigned cash drawer and is accountable for such funds through audit and financial controls.
• Complies with all uniform and appearance guidelines.
• Adheres with all internal control procedures, Company policies and procedures.
• All other duties as assigned.

• Valid Driver's License
• Must be at least 21 years of age.
• High School diploma or equivalent required.
• Prior cashier/general office experience and customer contact experience is preferred.
• Must have strong customer service, written/verbal communication, interpersonal and organizational skills.
• Must be available to work a flexible schedule that includes nights, weekends, and holidays.
• Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.
• Offer a warm and sincere greeting to all arriving and departing guest and visitor vehicles as they enter or exit parking areas.
• Maintain a basic knowledge of the hotel's services, events, and layout to ensure guests are given complete and accurate information and directions as requested or required.
• Maintain a basic knowledge of the surrounding city area and freeway access to provide accurate information and /or directions as requested.
• Respond to all guest/visitor inquiries and resolve service discrepancies accordingly.
• Maintain an alert, professional posture in the cashier booth when not actively engaged with a guest.
• Possess thorough knowledge of parking fee structures, special event/group discounted parking, monthly passes and all validation procedures.
• Skilled in establishing and maintaining effective working relationships with co-workers.
• Must present well-groomed professional appearance.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

• HS diploma or GED.
• Casino/Hotel experience preferred.
• Experience with in an upscale hotel preferred.
• Experience as a Bell Attendant, Valet or related hotel positions preferred.

• Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending, reaching, and crouching
• Copying & writing of numbers
• Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency
• Work area is subject to variable temperatures.