Casino VIP Hospitality Host

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

As a member of the Casino Marketing team, the role of the Hospitality Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The Hospitality Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills;

inspire confidence and exude authenticity with regard to both guest and team interactions.

• Greets guests in the casino and participates in social events and special promotions
• Uses sound judgment and makes decisions in accordance with established comp and expense guidelines
• Maintains close ties with customers to increase loyalty
• Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, accommodation arrangements
• Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage) to create successful solutions for guest issues
• Finds new customers based on criteria established by property leadership
• Ability to effectively manage time and perform multiple tasks simultaneously
• Standing/walking on the casino floor interacting with guest 80-90% of the shift

Wage: $20 per hour

ADDITIONAL

JOB DUTIES:

• Handles difficult guests and situations in a calm, professional and prudent manner
• Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
• Identifies ways to increase efficiencies and to improve products or services
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business
• Keeps track of existing products/services and/or progress on new initiatives
• Must be knowledgeable of all happenings on property and in market
• Stays up to date with the latest developments in both the local market and industry
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy
• Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure

High school diploma or GED required

Two or more years of experience in casino/hotel, customer service, host or other account manager preferred

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position

Ability to think independently in making decisions to maximize customer service…