Applications Support Analyst II - AAT

Austal USA Advanced Technologies (AT) is a division of Austal USA, a global defense contractor that designs and manufactures surface and subsurface vessels.

Austal USA AT works at the forefront of shipbuilding to invent, mature, and implement advanced maritime technologies which enhance operational capacities and improve defense system readiness.

Austal USA AT operates a technology hub in Charlottesville, VA, and the U.S. Navy’s Additive Manufacturing Center of Excellence (AM COE) located in Danville, VA.

The mission of the AM COE is to operationalize additive manufacturing in the submarine industrial base and provide emergent request support to sustain our Nation’s fleet.

MUST BE LOCAL to Danville OR Charlottesville, VA.

REPORTS TO:

Program Manager, Digital Solutions.

SUPERVISES: N/A.

• Oversee the installation, configuration, troubleshooting, maintenance, and implementation of new and existing computer and software applications deployed for the US Navy AM COE.
• Research, evaluate, and recommend new software and updates for existing applications to improve US Navy AM COE processes.
• Conduct in-depth assessments by gathering data, analyzing system and business requirements, and developing improvement plans for US Navy AM COE digital tools.
• Utilize advanced application specific knowledge to configure, update, and debug US Navy AM COE applications to maintain end-to-end solutions.
• Provide support for COTS applications (driven by documented specifications provided through lead department personnel) and reports to implement new business requirements and augment current application functionality across US Navy AM COE systems.
• Offer ongoing support to US Navy AM COE application users by diagnosing and resolving technical issues; escalates complex problems to senior team members as necessary.
• Ensure data integrity through data quality control, validation, and documentation; assists in developing requirements for program and operational initiatives.
• Create and execute test scripts independently, as needed for program tasks, with minimal oversight.
• Collaborate with senior team members on feasibility analysis, project scopes, and work with the Program Management team to prioritize deliverables, and product functionality negotiations.
• Maintain documentation for recordkeeping, change control and configuration maintenance.
• Provide analytic support regarding data interpretation from DB supplied queries.
• Partners with AM COE team to provide routine reporting on software solution performance.
• Participates in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing for US Navy AM COE digital tools.
• Other duties as assigned.

• High School Diploma or equivalent required.
• Bachelor’s degree in Information Technology, Computer Science, or a related field required.
• A combination of education and experience may be accepted in lieu of a degree.
• 3 - 5 years’ experience in Applications Support or similar role.
• At least 1 year of directly related experience managing PLM, MES, and/or ERP systems.
• Intermediate understanding of software applications, IT support principles, and troubleshooting techniques.
• Proficient in Microsoft Office products (Word, Excel and Visio).
• Demonstrated working knowledge of computers, software applications, and systems maintenance.
• Ability to work effectively in an ever-changing environment.
• Good written and verbal communication skills.
• Demonstrated working knowledge of organizing and coordinating scheduled events (meetings, team-based tasks).
• Excellent interpersonal and presentation skills.
• Ability to exhibit the following characteristics in everyday work: leadership to assigned initiatives, analytical problem-solving, risk…