Family Services Supervisor

Job Title

Provide training and supervision to Family Service Specialists who work daily with customers by providing direct services in accordance with local, state, and federal government policies, by reviewing case records to ensure compliance with government policies; arranging and ensuring staff receives all mandated training; utilizing state-issued computer systems for data entry; providing case staffing with individual workers; providing guidance with service plan development;

guiding client placement; determines dispositions in investigations; providing guidance and supervision to ensure policies are followed efficiently; ensuring time frames are met through direct contact with workers; and providing direct supervision to all assigned staff, attend conferences and ensure proper and equal workflow.

The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

When Assigned to Social Services Adult Services Unit:

• Administers customer requests and applications by directly assisting customers for protective services via correspondence and walk-ins; conducting interviews with customers; providing counseling and information on community resources; determining services needed for customers; ensuring customers complete assessment tools provided by the state; developing cases for Family Service Specialist; providing crisis intervention; determining validity for adult protective services; and completing reports for adult protective services.
• Provides direct supervision and guidance regarding adult protective service investigations by making contact with clients through numerous channels; determining validation of concerns for services; completing reports in ASAPS; sending letters and referrals to regulatory authorities as appropriate; communicating with parties that can assist with APS concerns; consulting with the city police, attorney, and medical centers to ensure customer safety when needed;
  
  following up with appropriate agencies to ensure plans are completed; maintaining and reviewing awareness of policy changes; and providing direct guidance and supervision to Family Service Specialist as needed during investigations or service delivery.
• Handles data entry tasks by inputting financial data for vendor invoices; inputting information into ASAPS for service documentation; monitoring caseloads through ASAPS; and reviewing guardianship reports and forwarding them to the appropriate Circuit Court as needed.
• Handles miscellaneous duties by developing agenda for staff meetings; performing Random Moment Sampling of services staff as directed by the SDSS; providing weekly updates to supervisor; presenting information to community partners; and attending meetings and conferences as needed.

When Assigned to Social Services Child Protective Services Unit:

• Administers customer requests and applications by directly assisting customers for protective services via correspondence and walk-ins; conducting interviews with customers; providing counseling and information on community resources; determining services needed for customers; assigning and staffing cases for Family Service Specialist; providing crisis intervention; determining validity for child protective services; and completing reports for child protective services utilizing OASIS computer program.
• Provides direct supervision and guidance regarding child protective service investigations by making contact with clients through numerous channels; determining validation of concerns for services; completing reports in OASIS; sending letters and referrals to regulatory authorities as appropriate; communicating with parties that can assist with CPS concerns; consulting with the city police, attorney, and medical centers to ensure customer safety when needed;
  
  following up with appropriate agencies to ensure plans are completed; maintaining and reviewing awareness of policy changes; and providing direct guidance and supervision to Family Service Specialist as needed during investigations or service delivery.
• Handles data entry tasks by inputting OASIS data for service documentation; monitoring caseloads through OASIS; and reviewing reports and forwarding them to the appropriate Court as needed. Prepare appeals, facilitate Family Engagement Meetings.
• Handles miscellaneous duties by developing agenda for staff meetings; providing weekly updates to supervisor; presenting…