ServiceNow Developer – Senior

Full Time

Background Requirement: Must be able to complete the background investigation and suitability requirements for a U.S. Government Public Trust position

Nationwide IT Services, NIS, is seeking a Senior Service Now Application Developer to serve as a dedicated application-development resource supporting USDA Animal and Plant Health Inspection Service (APHIS), Veterinary Services (VS) within the USDA Service Now environment.

The position provides hands‑on development, configuration, integration, troubleshooting, and sustainment support for Veterinary Services Service Now applications, including base‑year indemnity application development and subsequent Government‑prioritized enhancement and backlog activities. This position is fully remote.

The role is responsible for designing, configuring, developing, testing, and maintaining Service Now application functionality, including workflows, business rules, forms, scripts, integrations, user‑facing components, and other authorized application features.

The Senior Developer supports the full application‑development lifecycle, from backlog refinement and technical analysis through development, testing, defect correction, documentation, demonstration, secure review, and preparation for Government‑controlled production release.

• Design, configure, develop, test, troubleshoot, and sustain Service Now applications and application components.
• Support indemnity application development and other USDA‑prioritized Service Now backlog work.
• Develop/configure workflows, business rules, forms, scripts, integrations, and related application functionality as authorized.
• Correct defects, support root‑cause analysis, maintain application documentation, and keep configuration/specifications current.
• Participate in Agile backlog refinement, estimation, testing, demonstrations, secure review, and Government‑controlled release processes.
• Work within USDA Service Now platform governance; this role supports application development and sustainment rather than enterprise platform administration.

• Demonstrated Service Now application‑development and sustainment experience in a production environment.
• Experience configuring/developing Service Now workflows, application logic, integrations, and user‑facing functionality.
• Experience troubleshooting defects and supporting controlled testing and releases.
• Ability to work within established enterprise platform governance, security, change, and documentation processes.

• Senior Service Now development experience in a federal environment.
• Service Now integration/API experience.
• Experience with Agile delivery and Azure Dev Ops or comparable backlog/Dev Ops tools.
• Service Now certifications are desirable but are not mandatory for this recruiting profile.

• Support USDA APHIS Veterinary Services application operations and maintenance in a remote delivery environment.
• Normal support coverage is 8:00 a.m. to 5:00 p.m. Mountain Time, Monday through Friday. Routine after‑hours, weekend, and on‑call support are not required.
• This position is fully remote.
• Must satisfy applicable USDA personnel‑security, suitability, PIV, training, and system‑access requirements before performing access‑dependent work.
• Work is performed using Government‑furnished systems, tools, software, and processes. Personnel must follow USDA change, release, security, accessibility, and documentation requirements.

NIS is a CVE‑verified Service‑Disabled Veteran‑Owned Small Business and an IT and management consulting company. Our mission is to deliver value‑added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.

Our benefits package includes

• medical, dental, and vision insurance
• life and disability insurance
• a 401(k) plan with employer match
• paid holidays
• PTO (sick/vacation)
• commuter benefits
• an employee assistance program (EAP)
• educational reimbursement
• and pet insurance

Salary range $125,000 to $130,000 annually

The salary range is a general guideline. We consider several factors when determining base salary offers, including the position's scope and responsibilities, the candidate's experience, education, and skills, and current market conditions.