Front Desk Support Specialist

Front Desk Support Specialist

AltaPointe Health Systems, Daphne, AL

Administrative Front Desk;
Part‑time;
Entry level

• Greets all visitors entering the lobby; obtains visitor information; connects visitors to staff; announces visitors; ensures visitors sign in; maintains HIPAA compliance; tracks wait time; advises policies; maintains clean desk; contacts janitorial/maintenance; serves as point of contact for records requests.
• Handles incoming and outgoing calls; answers calls with greeting; obtains caller info; makes appropriate connection; keeps accurate records; assists staff with long‑distance calls.
• Administrative support: assists NHPPD; issues key fobs; activates/deactivates key fobs; collects replacement fees; tracks staff whereabouts; records messages; notifies security; maintains supplies; uses discretion; follows 5‑Star Customer Service guidelines; works with clinical staff on visitation calendars; manages meal sign‑up; processes payroll; enters maintenance, IT, mail; signs packages; maintains lost‑and‑found; other duties as assigned.

Continuous sitting up to 2 hours; reaching forward; grasping to turn keys; lifting up to 15 lbs; fine manipulation; standing/walking frequently; bending forward; overhead reaching up to 15 lbs; push/pull up to 25 lbs; step ladder; strong grasp; visual acuity; additional duties as assigned.

• High school diploma or equivalent.
• One year experience working in a hospital or office setting handling front desk/reception type duties.
• Proficient in Microsoft Office products (Outlook, Word, Excel).
• Ability to concentrate and maintain accuracy despite frequent interruptions.

• Works independently with minimal supervision.
• Uses judgment in carrying out all phases of work.
• Uses avatar system.
• Uses Shore Tel phone system.
• Knows AltaPointe’s continuum of care.
• Knows community services.
• Knows guardian ad litem (GAL) process.

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