Relationship Manager

Job Details:

Job Location:

Daphne Branch - Daphne, AL 36526, Position Type:
Full Time, Education Level: High School Diploma/GED, Job Shift: Day, Job Category:
Banking, Position Summary

The Relationship Manager is responsible for developing, managing, and expanding relationships with individuals, families, and businesses within the bank’s local market. This position serves as a trusted financial partner to customers by understanding their financial goals, recommending appropriate banking and lending solutions, and delivering exceptional personal service.

The ideal candidate is a community-minded banking professional who enjoys building long-term relationships, developing new business, and representing the bank in the local community. This role combines relationship management, business development, deposit growth, lending, and customer service.

• Develop and maintain strong, long-term relationships with consumer, small business, and commercial banking customers.
• Act as a trusted financial advisor by identifying customer needs and recommending appropriate deposit, lending, treasury, cash management, and other financial products and services.
• Proactively identify opportunities to grow loans, deposits, fee income, and overall customer relationships.
• Generate new business through referrals, networking, community involvement, calling efforts, and participation in local organizations and events.
• Manage an assigned portfolio of relationships and regularly conduct customer reviews to identify changing financial needs and additional opportunities.
• Develop a strong understanding of customers’ businesses, industries, financial objectives, and operating needs.
• Work closely with lenders, branch staff, credit administration, operations, and other internal teams to deliver comprehensive solutions to customers.
• Assist with loan origination and relationship development, including gathering financial information, preparing loan requests, and coordinating the lending process as appropriate.
• Monitor existing relationships and identify potential credit, compliance, or servicing concerns.
• Ensure all customer interactions and account activities comply with bank policies, procedures, regulatory requirements, and applicable laws.
• Maintain accurate customer and prospect information within the bank's systems.
• Resolve customer issues promptly and professionally, escalating matters when appropriate.
• Represent the bank positively within the community and actively participate in civic, business, and professional organizations.
• Maintain a high level of knowledge regarding the bank's products, services, policies, and competitive environment.
• Support branch and market goals while maintaining a strong focus on customer experience and relationship quality.

• Build and maintain an active pipeline of prospective customers and business opportunities.
• Make proactive customer and prospect calls on a consistent basis.
• Develop referral relationships with local business owners, professionals, centers of influence, and community organizations.
• Identify opportunities to deepen existing relationships and increase share of wallet.
• Meet or exceed established goals for loan production, deposit growth, new relationships, referrals, and other assigned objectives.
• Stay informed about local economic conditions, businesses, industries, and community developments.
• Cross-sell bank services, treasury management, residential mortgages, and other bank products.

• High school diploma or equivalent; bachelor's degree in business, finance, accounting, or a related field preferred.
• 3–5 years of banking, financial services, lending, relationship management, or business development experience.
• Demonstrated ability to develop and maintain customer relationships.
• Strong sales, networking, communication, and interpersonal skills.
• Ability to understand financial information and identify customer needs.
• Strong organizational skills and attention to detail.
• Demonstrated commitment to confidentiality, integrity, and ethical business practices.
• Ability to work independently while collaborating effectively with a team.

• Community banking experience.
• Experience with commercial, small business, or consumer lending.
• Existing relationships within the local business and community market.
• Knowledge of deposit products, treasury management, commercial lending, and other banking services.
• Bachelor's degree in finance, business…