Pharmacist, Healthcare

Overview

The Pharmacist role at Walgreens involves providing empathetic pharmacy consulting, ensuring proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, and supporting pharmacy workflow, inventory management, and patient experience improvements.

Job Objectives
Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance patient experience.

• Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and joyful experience, including interpersonal habits that show care and Walgreens service traits.
• Connects with patients by anticipating needs and proactively offering services. Supports efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, and wellness services such as immunizations, diagnostic testing, and patient outcomes services).
• Participates in events that reflect the communities served as requested by Store Manager, Healthcare Supervisor, District Manager or Pharmacy Manager.

• Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications as workload permits.
• Ensures the pharmacy operates in accordance with regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promote efficient workflow and may include opening/closing the pharmacy and shift changes.
• Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
• Maintains current knowledge of pharmacy systems, including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers to support patients and staff. Seeks improvements to promote productivity.
• Ensures accurate processing of insurance claims to resolve patient issues and prevent payment rejections. Follows up with insurance companies and medical providers and participates in 3rd-party audits.
• Follows up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternatives and answer questions.
• Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management and other healthcare services.
• Assists and supports the pharmacy manager in analyzing performance data including pharmacy financials, customer service, and procedures for asset protection and inventory management.
• Develops and maintains connections with local medical community and participates in community outreach to promote the pharmacy business and health.
• Works with centralized support for patient registration, exception resolution, and resolves patient issues in virtual environments following company procedures.

• BS in Pharmacy or…