Retail Market Manager III or IV - Daphne

Retail Market Manager III or IV – Daphne

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Manages all functions, staff and daily operations of a full service branch including accountability for the growth of assigned retail market and portfolio. Oversees and is actively involved with business development efforts, primarily in small business lending, deposit acquisition, and customer retention. Builds personal relationships with customers, prospects and team members and is passionate about strengthening the community as a market leader.

Coaches and develops team to expand and develop customer relationships while remaining focused on providing an exceptional customer experience. Executes corporate and market-based sales and marketing strategies. Hires and builds an effective branch team and models Synovus' culture and values. Ensures operational integrity by serving as the first line of defense with regard to preventing fraud and mitigating risk.

• Manages functions and team members of a full service branch. Ensures overall branch success, including branch profitability, sales, customer experience, and team development. Creates, maintains and carries out the branch business plan and sales activity plan.
• Owns the customer experience within the branch taking immediate action to resolve customer issues. Ensures ethical practices are followed in all activities related to the branch including operations, customer treatment and overall sales and referral activities.
• Develops and maintains a quality, diversified loan portfolio, including various types of loan programs such as consumer, small business and real estate. Ensures effective and timely management of loan portfolio including working all loan renewals, collateral exceptions, past due accounts and taking appropriate action on trouble loans. Delegates the majority of consumer lending activities to branch sales team.
• Manages and participates in outside calling activities to small business owners. Collaborates with business partners such as private wealth, financial planning, commercial banking and other line‑of‑business segments to strategize and develop comprehensive banking relationships.
• Uses sales management tools to proactively identify, retain and deepen current customer relationships and to identify and develop prospective clients or centers of influence. Serves as the primary contact for small business relationships within designated market.
• Establishes and maintains relationships with community‑based organizations and actively serves in a leadership capacity in support of bank goals and programs. Establishes and maintains a strong sense of community within the branch.
• Protects the assets of the bank by aggressively managing credit quality and minimizing losses. Reviews risk management reports and coaches team on risk‑related and/or quality issues. Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risks of exposure.
• Ensures the operational integrity of the branch and ensures team compliance with bank regulations, policies and procedures. Keeps abreast of changes in federal and state banking regulations and ensures that changes are implemented in a timely fashion. Partners with Regional Operations Manager to address operational concerns.
• Communicates key information to the branch team regarding changes to bank policies, procedures, products and services. Provides coaching and training to team members regarding the introduction or referral of products and services to customers.
• Models Synovus' culture and values in everyday interactions with team members, customers and business partners. Promotes a positive work culture by increasing and supporting team member engagement and develops strategies that reinforce Synovus' culture and values.
• Manages coaching, development and performance of team members. Supports team members by maintaining openness and approachability and engaging with each team member individually to understand how to most effectively motivate.
• Manages the annual…