Sales Team Manager

Overview

The Sales Team Manager drives store sales and profitability by leading a team of sales associates to deliver excellent customer service and achieve sales and key metric goals. This role develops associates in effective selling techniques, executing successful store events, and maintaining an attractive store environment. The Sales Team Manager works collaboratively with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction.

This is an exempt position, with monthly bonus eligibility.

• Drive store sales and profitability by leading a team of sales associates to deliver excellent customer service and achieve sales and key metric goals.
• Develop associates in effective selling techniques, execute successful store events, and maintain an attractive store environment.
• Collaborate with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction.
• Develop and implement strategies to execute successful promotional and grassroots events, leading the team in customer outreach, clienteling, and omnichannel initiatives.
• Collaborate with store operations teams to support floor sets, product placement, pricing, recovery, replenishment, and other operational activities to meet store objectives.
• Participate in weekly leadership workload planning meetings to ensure company-directed and grassroots event activities are prepped, planned, and scheduled.
• Partner with store HR to ensure associate schedules align with business needs and traffic plans.
• Build comprehensive team knowledge and champion continuous training to ensure associate readiness in delivering service, selling, and operational excellence.
• Set and communicate clear team priorities and expectations; enhance results through regular performance reviews, coaching conversations, and ongoing development.
• Drive team retention and engagement by recognizing contributions, celebrating store achievements, and promoting upcoming activities.
• Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support filling open positions timely through recruitment, interviewing, and career development conversations to build a ready-now bench of store talent.
• Oversee the onboarding experience to ensure structured onboarding completion.
• Effectively manage shortage control and inventory accuracy, ensuring compliance with asset protection, product protection standards, safety guidelines, and security protocols.

• 3+ years of Retail Leadership experience and a commitment to customer experience excellence.
• Ability to apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.
• Ability to develop others through mentorship, effective communication, and side-by-side coaching.
• Self-directed and able to work with minimal supervision in a deadline-driven environment. Strong communication skills and proficiency with technology, including smartphones, tablet computers, and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers; must bend, reach, and stretch for product as well as lift, carry, and move at least 40 lbs.