General Manager

Multi-unit franchise owner Milkshake Factory, Fairfield & Westchester counties

Compensation: $60,000.00 - $80,000.00 per year

• Bonus based on performance
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off

About Us:

At Milk Shake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with Milk Shake Factory!

Exciting news - we're expanding our operations coast to coast!

We are looking for General Managers who are looking for more

• Leaders, not bosses
  . Your team wants to work both with and for you.
• Experience and pride in promoting excellent employee culture and guest experience
• Desire and ability to grow into a General Manager - and more! We're growing, and so can you!
• Excellent communication skills, we believe in growing through collaboration and strong communication.
• Mentors
  . We are excited and committed to answering the call for leaders who want to help develop in-store talent!

ESSENTIAL FUNCTIONS

• Take the helm and own both the front- and back-house operations at Milkshake Factory, orchestrating:
• Seamless workflows
• An unbeatable customer experience.
• Co-create foolproof systems for operational excellence, covering cash management, food safety, inventory control, and team performance.
• Partnering with the owner, leading the charge on human resources, handling everything from staff training and coaching to motivation, feedback, and retention strategies.
• Craft efficient schedules, ensuring smooth retail operations while keeping a keen eye on budget-friendly labor costs.
• Collaborate on the accounting side to shape an accurate budget for Milkshake Factory.
• Keep a tight grip on waste reduction by monitoring inputs, documenting trends, and training team members on quality and recipes.
• Set up maintenance schedules that elevate equipment reliability and work with the team to ensure security measures are on point, including cameras, alarms, locks, and protocols.
• Smash those sales goals through consumer-value techniques like bundling and strategic merchandising.
• Be the ultimate brand advocate, sharing the company's story, history, vision, and products with both consumers and employees.
• Keep those POS register systems purring with operational perfection at all times.
• Ready to lead with flair? Let's shake things up!

REQUIREMENTS

• Demonstrated leadership ability with at least five years of experience in a customer-facing sales setting
• Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials
• Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
• College degree is strongly preferred; however, extra years of experience may substitute
• Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment
• Exceptional leadership, communication, operational, problem-solving, organizational and planning skills
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information
• Knowledge of Microsoft Office
• Ability to lift and/or handle packaged goods and materials up to and including 25 lbs

Referrals increase your chances of interviewing at Milk Shake Factory by 2x