Customer Service Representative- Prime

Our number one priority is to serve customer needs in a courteous and professional manner.

Our CSRs are not just cashiers. Our CSRs are required to do the following.

• Provide a friendly greeting to all customers upon entering the store or on the phone.
• Get to know your customers, learn, and use their name.
• Go out of your way to make customers feel important and valued.
• Move quickly to provide fast yet, friendly service.
• Help people buy by pointing out promotional items and suggestive sell to customers when appropriate.
• Thank customers for their business and invite them back.

Without our customers we would not be in business. It’s imperative that they receive 100% of our attention and we show appreciation for their business.

• Clean and maintain restrooms, floors, trash cans, doors, windows, walls, shelves, and sills.
• Clean and organize the transaction counter, shelves, food service area, back office, and cooler.
• Clean and maintain the coffee and fountain area, merchandise, and parking lot.
• Stock, front, and face all merchandise.
• Check and remove out of date merchandise.
• Maintain a safe environment and adhere to policies on age restricted product sales.

• Proper cash and credit card, refund, and shift procedures including cash drops and safe operations.
• Basic math computation to count back change.
• Inventory Control: observe and react to shoplifters and gas theft.

• Maintain a safe environment – gas spills, emergency stop, slips, falls, lifting procedures.
• Attend store meetings and view website.
• Log and report maintenance issues to manager immediately.

• Ability, Education, and/or Related Work History
• Must be in physically good shape and able to lift, bend, and stand up to eight hours.
• Must be able to bend/squat/twist/stoop/kneel and reach forward.
• Must be able to work in a cooler at a temperature of 32 degrees.
• Must be able to lift 50 lbs and push/pull 45 lbs.
• Must be able to do basic math and speak, read, and write English.
• Must be able to climb a two to five foot ladder and maintain balance.
• Must be able to react to a fire by lifting a fire extinguisher weighing 10 pounds.