Assistant Store Manager; Sur La Table

With over 59 stores and the largest avocational cooking program in the US,
Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

The Assistant Store Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or a Store Manager (SM) in the achievement of sales goals, store operations, and the staffing and performance management of all retail employees. The Assistant Store Manager reports to either a General Manager (GM) or Store Manager (SM).

• Models and holds employees accountable to customer service standards.
• Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees.
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Supports the GM or SM in proactively staffing the store according to retail census and fluctuations in seasonal business needs.
• Works as a part of a high-performing team to achieve store’s sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as Manager on Duty.
• Provides coaching in the moment and performance feedback to employees. May assist the GM or SM in delivering formal performance reviews.
• Seeks opportunities to increase topline retail sales and directs employees to execute sales driving initiatives.
• Anticipates and solves problems by taking decisive action, follows up with the GM or SM.
• Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.
• Manages deliveries according to standard operating procedures (SOPs). Drives and manages inventory events. Controls shrink and retail supply expenses.
• Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
• Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.
• Appropriately partners with the GM or SM, HQ Retail Operations, Human Resources and other departments as needed or necessary.
• Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
• Additional responsibilities as assigned by GM or SM.

• Ability to communicate verbally and work cooperatively with employees and customers.
• Ability to remain in a stationary position for up to 3 hours at a time.
• Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise.
• Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.
• Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
• Regular and predictable attendance.
• Ability to lift and/or move merchandise weighing up to 35 lbs.

• 1-2 years of progressively responsible retail management experience. Prior experience as a Sur La Table Store Floor Lead, preferred.
• Experience driving sales and motivating high performing sales teams.
• Experience training others and holding teams accountable.
• Proficient in POS Systems.
• Proficient with MS Office Suite (Outlook, Word and Excel).
• May require Food Handlers Permit or Food Manager Certification.

• Focus on the Customer:
  You inspire and…