Mailroom Supervisor

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Role: Mail Room Manager

Job Type: Permanent

Location: Darlington, UK / On-site

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in Mail Room Management?

We have an exciting role for you – Mail Room Manager.

Careers at TCS:
It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

As a Mail Room Manager. You will be responsible for overseeing all mailroom operations, ensuring the efficient handling, distribution, tracking, and security of incoming and outgoing correspondence, parcels, and business-critical documents. You will be managing mailroom staff, coordinating with courier and postal service providers, maintaining compliance with organizational policies, and driving operational excellence across mail and document management services.

Key responsibilities:

• Manage end-to-end mailroom operations, including receipt, sorting, distribution, collection, and dispatch of mail and packages.
• Ensure timely and accurate delivery of internal and external correspondence across business functions.
• Oversee records and document management processes, ensuring secure handling, storage, and tracking of sensitive information.
• Coordinate with postal services, courier vendors, and logistics providers to ensure effective service delivery.
• Monitor mailroom performance, establish service standards, and implement process improvements to enhance efficiency.
• Manage mailroom equipment, technology, supplies, and inventory to ensure uninterrupted operations.
• Ensure compliance with company policies, data privacy regulations, and security procedures related to mail and document handling.
• Lead, train, and supervise mailroom staff, ensuring high performance and service quality.
• Manage budgets, postage expenses, and vendor contracts to optimize operational costs.
• Collaborate with facilities, administration, and business teams to support organizational requirements and special projects.

Your Profile

Essential skills/knowledge/experience:

• Proven experience managing mailroom, document management, or administrative operations within a corporate environment.
• Strong knowledge of mail distribution, courier services, logistics, and document handling processes.
• Experience in facilities management and workplace services.
• Excellent vendor and stakeholder management skills.
• Strong leadership and team management capabilities.
• Knowledge of records management, compliance, and information security requirements.
• Experience in process improvement and operational efficiency initiatives.
• Strong organizational, problem-solving, and multitasking skills.
• Proficiency in Microsoft Office and mail tracking systems.
• Ability to manage multiple priorities in a fast-paced environment.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to…