Pensions Administrator *Hybrid Permanent

Pensions Administrator

Darlington | Hybrid Working - 3 Days Office / 2 Days Home £30,000 - £40,000 DOE + discretionary annual bonus

Ready to take the next step in your pensions career? Office Angels are delighted to be supporting a highly regarded, award-winning pensions consultancy with the appointment of an experienced Pensions Administrator to join their growing Darlington team.

This is a fantastic opportunity to join an established organisation that genuinely invests in its people, offering excellent benefits, hybrid working, professional development and genuine long-term career progression.

⭐ What's on Offer?

£30,000 - £40,000 salary, depending on experience
Discretionary annual bonus
Hybrid working - 3 days in the Darlington office / 2 days from home
Free on-site parking
Monday to Friday, 37 hours per week, office hours
25 days' annual leave + bank holidays, with the option to purchase additional leave
Fully supported professional study programme, including professional membership, exam fees and paid study leave

Other Benefits include:

Generous pension scheme, Group Life Assurance, Income Protection, Health Cash Plan, Flexible benefits, including holiday purchase and technology discounts, Comprehensive wellbeing programme, Family-friendly policies, Regular social and volunteering opportunities.
Genuine opportunities for career development and progression

The Role

You will join a friendly, supportive and growing Pensions Administration team, playing a key role in delivering a high-quality service to pension scheme members, trustees and clients. The role will focus on administering Defined Benefit (DB) pension schemes, including completing accurate calculations, responding to queries and ensuring members receive a professional and efficient service.

Key Responsibilities

Complete calculations relating to member benefit entitlements
Respond to queries from members, trustees and other stakeholders
Prepare and collate pension documentation and information
Maintain accurate member records
Ensure work is completed accurately and in line with procedures and regulatory requirements
Deliver an exceptional level of customer service
Contribute to process improvements and continuous improvement initiatives
Work collaboratively with colleagues to deliver excellent client outcomes

About You

You MUST have previous experience administering Defined Benefit (DB) pension schemes. Please only apply if you have this specific experience.

Previous experience in a Pensions Administration role
Excellent written and verbal communication skills
A genuine commitment to delivering exceptional customer service
A proactive, solutions-focused approach

This is more than just an administration role. You'll be joining an organisation where quality is valued, development is encouraged and people are genuinely supported to build their careers.

Apply today with your CV or contact Office Angels for a confidential conversation about the opportunity.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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