Customer Service Administrator

Customer Service Administrator
2 Month Contract (Likely to be extended)

Location:

Dartford (Office-Based)
Rate: 130 per day (Inside IR35)

We are working with a leading IT services company that is seeking a Customer Service Administrator to support a large-scale Device Refresh Project. You'll be joining a young office team and providing essential administrative support to keep the project running smoothly.

Key Responsibilities:
Making outbound calls to users to arrange device deliveries and collections
Updating and maintaining spreadsheets and project trackers
Monitoring and recording Proof of Deliveries (PODs)
Managing tickets within the customer system (Service Now)
Providing general administrative support as required

Skills & Experience Needed:
Strong customer service background with confidence communicating across multiple channels
Good organisation and attention to detail
Basic Excel / spreadsheet skills
BPSS clearance within the last 6 months - or willingness to be checked prior to starting

If you're available and would like to learn more, please contact: (url removed) or (phone number removed)

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.