Warranty Executive

Warranty Executive – Volkswagen Van Centre Dartford

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Warranty Executive you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

• Enjoy 33 days of annual leave
  (including bank holidays) to rest and recharge
• Save money every day with
  our exclusive retail discounts
• Drive a great deal
  with discounts on new and used cars, plus servicing offers
• Plan for the years ahead
  with our company pension scheme
• Balance home and work
  with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less
  with our cycle-to-work scheme
• Prioritise your wellbeing
  with dedicated support for you and your family
• 24/7 access to healthcare professionals
  , ensuring you get the expert advice you need quickly and easily
• Make a difference
  with a paid day to volunteer in your community
• Invest in your future
  with our company share purchase plan
• Earn financial rewards
  when you refer a friend to join the team
• Keep learning and growing
  with our training and development opportunities for everyone.
• Life assurance
  with the option to increase cover
• We’re open to
  flexible working
  options – just ask

• Preparing all warranty claims for submission to manufacturer for payment
• Check and clear weekly statements and query any overdue claim not paid or any discrepancy in payment.
• Ensuring all documentation falls in line with manufacturer guidelines.
• Preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards with regard to claim deals and administration of open time, clockings and job card write-ups.
• Ensuring repair order documentation is fully and correctly completed and follow warranty and all other admin systems as defined by departmental systems and procedures completing regular and documented self-auditing.
• Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct.
• Maintaining high standards of control over displaced material returned to manufacturer
• Accurately reconciling warranty credits and correctly administer discrepancies and short-falls / rejected claims.

• Customer awareness.
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.